End of Support for Internet Explorer - March 11, 2021


Per our communication on August 28, 2020, we are pleased to announce that our recent release of ndClick 1.4 and its included improvements for multi-user environments have allowed us to confirm our end-of-support date for Internet Explorer (IE). Previously, NetDocuments announced it would no longer support Internet Explorer after August 31, 2020 but we extended that date due to the impact of COVID-19 and the multi-user environment limitations affecting a small portion of our customers.

With the multi-user environment functionality now fully in place, NetDocuments is announcing the end of support for Internet Explorer on our platform on March 11, 2021 (the "end-of-support date"). NetDocuments no longer considers IE to be a reliable nor secure method of communicating with the Service. NetDocuments supports modern browsers like Edge, Chrome, Firefox, and Safari. 

This means that while certain functions may continue to function in IE after the end-of-support date, we will not actively test it nor develop for it, and NetDocuments Support will not be able to assist users who open tickets with regard to Internet Explorer.

Additionally, all customers should enable SmartView on their cabinets to continue previewing content in the browser because our our legacy viewer will cease to work on this IE end-of-support date. NetDocuments Support and Customer Success teams will assist customers with enabling SmartView on their cabinets between now and March 11, 2021, but we encourage you to switch yourself via the setting on your cabinet administration page as soon as possible. Please contact support or your customer success representative if you require assistance. 

We are committed to providing the best experience for our customers. Customers using supported browsers will enjoy significant performance improvements while using NetDocuments. Terminating support for Internet Explorer will enable us to make further improvements which take advantage of the latest browser technologies available today and allow us to continue to deliver on our commitment to your success with NetDocuments.