Change in Support Engagement

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To enhance the customer support experience, we will be disabling the ability to create a new support request through email on June 3rd 2019. Currently, new support requests can be made by sending an email to support@netdocuments.com, partnersupport@netdocuments.com, apisupport@netdocuments.com, billing@netdocuments.com, and all of the beta email addresses (such as ndofficebeta@netdocuments.com and ndclickbeta@netdocuments.com).

Starting June 3rd all support requests will need to be created through the Help Center, which can be found at support.netdocuments.com. Creating support requests through the Help Center requires providing additional information within the initial request for Support.  This additional information will help decrease the amount of time currently spent obtaining this information via email and ticket exchanges. The new process will automate and expedite the routing of tickets based upon subject matter and priority level.

Once a ticket has been created (all existing tickets plus new tickets created via the Help Center), the ticket can be updated via email.

Feel free to contact us regarding any questions or concerns.

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