2019 ndMail Server Refreshes

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Improvements and fixes in 2019 refreshes:

Week ending

Description of changes

4 October 2019

Issues Addressed

  • Fixed an issue with certain uncommon characters in internet message IDs that caused the GFI to not be set properly for those specific messages. 
27 September 2019  

Improvements and Features

  • Optimized logging to improve troubleshooting.  
  • Optimized the relevancy of recently filed to locations such that they are less likely to overwhelm other predicted locations that are more relevant. 

Issues Addressed

  • Reverted "Improved visibility of platform errors when filing emails with incomplete profile data" (from the 20th) due to certain repository configurations failing to file email. 
20 September 2019  

Improvements and Features

  • (Enterprise Vault) Improved the error from Archive Accelerator when it fails to get a message from Enterprise Vault successfully. 
  • Improved visibility of platform errors when filing emails with incomplete profile data. 
  • Optimized prediction speed to scale for growth. 
13 September 2019  

Improvements and Features

  • Fixed a narrow case where the prediction ranking could be artificially too high. 
6 September 2019  

Improvements and Features

  • Added additional filing capacity for planned scaling for growth. 
30 August 2019  

Improvements and Features

  • Optimized logging during some exception cases for improved troubleshooting. 
  • Updated Enterprise Vault integration to use an improved download API from Archive Accelerator. 
  • Continued work on projects to be deployed in the future. 

Issues Addressed

  • Fixed an encoding issue when retrieving a message from Enterprise Vault. 
23 August 2019  

Improvements and Features

  • Deployed changes to support the new GFI functionality in 1.6. Previous client versions are unaffected. 
  • Added Veritas Enterprise Vault support (as a closed beta) so configured users can now file EV stubs and the full message will be filed from Enterprise Vault. Note: This requires third-party software from Vault Solutions. Please contact Support if you'd like to be included in this beta. 
  • Continued work on projects to be deployed in the future. 

Issues Addressed

  • Fixed an issue where recently filed to locations were ranked higher than relevant locations from the prediction engine. Optimized recently filed to location rankings. 
16 August 2019

Improvements and Features

  • Work to support new GFI functionality for client-side version 1.6. Previous client-side versions not impacted.
  • Work continues on major projects to be deployed in future releases.
9 August 2019

Improvements and Features

  • Work to support new GFI functionality for client-side version 1.6. Previousl client-side versions not impacted. 
  • Work continues on major projects to be deployed in future releases.

Issues Addressed

  • Fixed an issue where recently filed to locations were ranked higher than relevant locations from the prediction engine. Optimized recently filed to location rankings. 
 2 August 2019

Improvements and Features

  • Tidied up API calls for Exchange Configuration.
  • Work continues on major projects to be deployed in future releases.
26 July 2019

Improvements and Features

  • Scalability updates to accommodate new users.
  • Work continues on major projects to be deployed in future releases.
19 July 2019

Improvements and Features

  • No customer-impacting changes pushed to production this week. Work continues on major projects to be deployed in future releases. 
12 July 2019

Improvements and Features

  • No customer-impacting changes pushed to production this week. Work continues on major projects to be deployed in future releases. 
 5 July 2019

Improvements and Features

  • Response for a bad request was optimized with additional information to aid troubleshooting.
  • Work continues on major projects to be deployed in future releases. 
28 June 2019

Improvements and Features

  • No customer-impacting changes pushed to production this week. Work continues on major projects to be deployed in future releases. 
21 June 2019

Improvements and Features

  • No customer-impacting changes pushed to production this week. Work continues on major projects to be deployed in future releases. 
14 June 2019

Improvements and Features

  • More work under the hood and behind the scenes on projects that will be deployed in the near future. 
7 June 2019

Improvements and Features

  • More work under the hood and behind the scenes on projects that will be deployed in the future. 
31 May 2019

Improvements and Features

  • Work going on under the hood. Logging optimizations and scalability improvements as well as things to be released in the future. 
24 May 2019

Improvements and Features

  • Work going on under the hood. Logging optimizations and scalability improvements as well as things to be released in the future. 
17 May 2019

Improvements and Features

  • Scalability improvements to improve user experience if the prediction engine sees increased prediction generation times. 
  • Optimized the retry process so that long-running retries can be processed more quickly and reduce the impact on other filing requests. 
10 May 2019

Issues Addressed

  • Addressed an issue with filing requests specifically from folder mapping that were long-running if there was difficulty reaching the customer's Exchange server. This presented itself as Folder Mapping not synching. Now, if a filing request from Folder Mapping fails, the app will only go through two retry processes over the course of 4-6 minutes rather than waiting hours to retry.
3 May 2019

Improvements and Features

  • Optimizations to the retry process.
26 April 2019

Improvements and Features

  • Timeouts have been optimized when attempting to communicate with a customer's Exchange server. Connection timeouts are set to 5 minutes. Read timeouts from Exchange are set to 5 minutes. Upload timeouts when uploading a file from Exchange to ND are set to 1 hour. 

Issues Addressed

  • Fixed an issue where certain items would retry longer than they should have when the first attempt failed.
19 April 2019

Improvements and Features

  • A maximum of 5 Exchange connections can be added to a single repository.
12 April 2019

Improvements and Features

  • Optimized load on Exchange by reducing the metadata that is requested when filing a message to only the metadata that is relevant for the given message. 

Issues Addressed

  • Fixed an isolated scenario where some items were not being requeued successfully after they had failed initially. 
05 April 2019

Improvements and Features

  • Improved the method used to re-process failed filings that failed due to connectivity issues with the customer's Exchange server. Failed filings are now retried 3 times over the course of 18 hours after the first failure. 
  • Planned scalability improvements

Issues Addressed

  • Fixed an issue where predictions were not returned in certain cases if the email message body was empty.
  • Fixed an issue with certain repository/cabinet configurations where some profile attributes were not getting completed correctly. 
 29 March 2019

Improvements and Features

  • Logging optimizations

Issues Addressed

  • Fixed an issue with certain repository/cabinet configuration where the organizing (e.g. Doc Type) filter/folder was not getting created properly if it didn't exist prior to filing. 

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