The Prompt to file outgoing messages check box is disabled



If the checkbox for the "Prompt and file outgoing messages" is grayed out that means that the registry has a registry string named "PromptFileEmails" set to false. You need to either navigate the value at Computer\HKEY_LOCAL_MACHINE\SOFTWARE\NetVoyage\NetDocuments and change the value to True or delete the value. This will allow you to edit the checkbox once the string is removed.


Note: a Restart of ndOffice is required before the registry change will take effect.