The Prompt to file outgoing messages check box is disabled

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If the checkbox for the "Prompt and file outgoing messages" is grayed out that means that the registry has a registry string named "PromptFileEmails" set to false. You need to either navigate the value at Computer\HKEY_LOCAL_MACHINE\SOFTWARE\NetVoyage\NetDocuments and change the value to True or delete the value. This will allow you to edit the checkbox once the string is removed.

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Note: a Restart of ndOffice is required before the registry change will take effect.

 

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