End of Life - Connections using TLS 1.1 - Urgent

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ACTION REQUIRED

END OF LIFE ANNOUNCEMENT - Inbound Connections using TLS 1.1 – FUTURE ACTION REQUIRED

WHAT WE ARE ANNOUNCING TODAY:  NetDocuments is continually working to improve our software and services to best meet the needs of our customers, with security being of the utmost importance. We are announcing the disabling of TLS 1.1.  Please consider this your written notification of End of Life of TLS 1.1.

WHEN WILL THIS CHANGE TAKE EFFECT: On September 30, 2018, NetDocuments will be disabling TLS 1.1 across the entire service.

IMPACT OF CHANGE:  This change has the potential to break integrations with NetDocuments if no action is taken.

ACTION REQUIRED: We have provided a list of IP Addresses below. We encourage you to test your configuration, at your earliest opportunity, to confirm that you are ready for the change. We will continue to support the newer and more secure TLS 1.2 protocol, which is supported by all modern browsers and coding libraries.

UPCOMING UPDTE: We will be posting here, in the coming weeks, a list of NetDocuments products that will require updates to continue functioning after the change.

192.100.0.174       vault.netvoyage.com        #tls 1.1 disabled
192.100.0.174       api.vault.netvoyage.com        #tls 1.1 disabled
192.100.0.174       upload.vault.netvoyage.com        #tls 1.1 disabled
192.100.0.174       ldserver.vault.netvoyage.com        #tls 1.1 disabled

185.83.176.174      eu.netdocuments.com        #tls 1.1 disabled
185.83.176.174      api.eu.netdocuments.com        #tls 1.1 disabled
185.83.176.174      upload.eu.netdocuments.com        #tls 1.1 disabled
185.83.176.174       ldserver.eu.netdocuments.com        #tls 1.1 disabled

103.225.142.213     au.netdocuments.com        #tls 1.1 disabled
103.225.142.213    api.au.netdocuments.com        #tls 1.1 disabled
103.225.142.213      upload.au.netdocuments.com        #tls 1.1 disabled
103.225.142.213      ldserver.au.netdocuments.com        #tls 1.1 disabled

 

WHO TO CONTACT IF YOU HAVE ADDITIONAL QUESTIONS: Technical Support. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases. Telephone Support is provided with no additional charge. Cases can be submitted online 24 hours a day. Response to cases submitted outside of business hours will be the following business day. 

However, if you need to contact Technical Support via the phone use the following information:

US customers call 801-226-6882 or 866-NETDOCS (638-3627)

EU customers call +44(0) 2034.556770

AU customers call +61 2 8310 4319 

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