End of Life - Connections using TLS 1.1 - Urgent

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ACTION REQUIRED

NOTE: We made some minor changes to the TLS test pool. If you have tested your applications and environment prior to 10/5/2018, kindly do so again to confirm your findings.

END OF LIFE ANNOUNCEMENT - Inbound Connections using TLS 1.1 – FUTURE ACTION REQUIRED

WHAT WE ARE ANNOUNCING TODAY:  NetDocuments is continually working to improve our software and services to best meet the needs of our customers, with security being of the utmost importance. We are announcing the disabling of TLS 1.1.  Please consider this your written notification of End of Life of TLS 1.1.

WHEN WILL THIS CHANGE TAKE EFFECT:

NetDocuments will be disabling TLS 1.1 for origin connections (customers using MPLS).

  • For US Datacenter customers on October 8th, 2018, 11:59 pm EDT
  • For EU Datacenter customers on October 8th, 2018, 11:59 pm BST
  • For AUS Datacenter customers on October 8th, 2018 11:59 pm AEST 

NetDocuments will be disabling TLS 1.1 for all other standard internet connections (customers using Akamai).

  • For US Datacenter customers on October 9th, 2018, 11:59 pm EDT
  • For EU Datacenter customers on October 9th, 2018, 11:59 pm BST
  • For AUS Datacenter customers on October 9th, 2018 11:59 pm AEST 

IMPACT OF CHANGE:  This change has the potential to break integrations with NetDocuments if no action is taken.

ACTION REQUIRED: We have provided a list of IP Addresses below. We encourage you to test your configuration, at your earliest opportunity, to confirm that you are ready for the change. We will continue to support the newer and more secure TLS 1.2 protocol, which is supported by all modern browsers and coding libraries.

NOTE: We made some minor changes to the TLS test pool. If you have tested your applications and environment prior to 10/5/2018, kindly do so again to confirm your findings. 

All current versions of NetDocuments client software are compatible with TLS 1.2.

192.100.0.174         vault.netvoyage.com        #tls 1.1 disabled
192.100.0.174         api.vault.netvoyage.com        #tls 1.1 disabled
192.100.0.174         upload.vault.netvoyage.com        #tls 1.1 disabled
192.100.0.174         ldserver.vault.netvoyage.com        #tls 1.1 disabled

185.83.176.174       eu.netdocuments.com        #tls 1.1 disabled
185.83.176.174       api.eu.netdocuments.com        #tls 1.1 disabled
185.83.176.174       upload.eu.netdocuments.com        #tls 1.1 disabled
185.83.176.174       ldserver.eu.netdocuments.com        #tls 1.1 disabled

103.225.142.213      au.netdocuments.com        #tls 1.1 disabled
103.225.142.213      api.au.netdocuments.com        #tls 1.1 disabled
103.225.142.213      upload.au.netdocuments.com        #tls 1.1 disabled
103.225.142.213      ldserver.au.netdocuments.com        #tls 1.1 disabled

 

WHO TO CONTACT IF YOU HAVE ADDITIONAL QUESTIONS: Technical Support. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases. Telephone Support is provided with no additional charge. Cases can be submitted online 24 hours a day. Response to cases submitted outside of business hours will be the following business day. 

However, if you need to contact Technical Support via the phone use the following information:

US customers call 801-226-6882 or 866-NETDOCS (638-3627)

EU customers call +44(0) 2034.556770

AU customers call +61 2 8310 4319 

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