Locate your ndOffice Echo folder


Go to your system tray and find the dark blue ndOffice agent icon.


To view the Echo folder, users need to go to ndOffice Activity dialog box, click SettingsIcon.png, and then click View Echo folder.


This will open a Windows Explorer location showing your NetDocuments files. These files are your local backup for items uploaded and downloaded using ndOffice. This location is DIFFERENT from the ActiveX Echo location. That location is assigned in the NetDocuments Settings > Workstation Settings menu. It is important to note that the retention policy for the ActiveX echo folder is also the retention policy for the ndOffice Echo location.

At this point, you are inside the ndOffice Echo folder. To view the folder itself, click on the username as shown in the location path above the folder contents. 


This will take you to the user's Windows profile and you will see the ndOffice Echo folder.

The Echo folder contains the Backup, Attachments, and Comparisons subfolders. If you experience issues while opening, editing, or saving a document, you can recover it from the Backup subfolder of the ndOffice Echo folder and a dialog box with a link to that document will be presented. Documents that you have attached to emails are copied to the Attachments folder. The compared documents are saved to the Comparisons subfolder. By default, the ndOffice Echo folder can be found at the following path: C:\Users\<username>\ND Office Echo\SERVICE-username. For example C:\Users\rduncan 

You can change the location of the Echo folder via ndOffice settings or the registry.

To change the Echo Folder path

  1. Сlick Start.
  2. In the Start Menu, type regedit either in the Run or Search text box, and then press Enter.
Note: If the User Account Control dialog box appears, click Yes to open the Windows Registry Editor window.
  1. In the Windows Registry Editor window, navigate to HKEY_CURRENT_USER\Software\NetVoyage\NetDocuments.
  2. After right-clicking EchoingFolderPath, click Modify.
  3. Enter the new location in the Value data text field of the Edit String dialog box, click OK, and then restart ndOffice.

You can specify the Echo retention period for storing documents in the Echo folder. When the specified period of time expires, documents stored in the Echo folder will be deleted.