Service-wide issues are handled differently than other requests. Learn more about NetDocuments service status communications procedure here.
I'm a New User. Where Do I Start?
How Do I Create a Customer Support Account?
How Can I Be Notified of Product Changes, Updates, and Service Issues?
How Do I Contact Support?
How Do I Submit a Support Request?
How Do I Use the Support Site?
How are Support Requests Escalated?
How Does NetDocuments Communicate Service-wide Issues?
In an attempt to resolve service-related issues as quickly as possible we ask that you open a ticket at support.netdocuments.com or send an email to firstname.lastname@example.org with the following information. This will assist us in resolving the issue as quickly as possible.
- Provide a detailed description of events that lead to the issue.
- Send a screenshot of the error (select Details before taking the screenshot so you get the full error detail)
- Username of the user that reported the issue
- Server number
- Time of occurrence
- Any additional detail that might be helpful in identifying the issue.