Reporting a Service-Wide Issue


Service-wide issues are handled differently than other requests. Learn more about NetDocuments service status communications procedure here.

I'm a New User. Where Do I Start?
How Do I Create a Customer Support Account?
How Can I Be Notified of Product Changes, Updates, and Service Issues?
How Do I Contact Support?
How Do I Submit a Support Request?
How Do I Use the Support Site?
How are Support Requests Escalated?
How Does NetDocuments Communicate Service-wide Issues?

In an attempt to resolve service-related issues as quickly as possible we ask that you open a ticket at with the following information. This will assist us in resolving the issue as quickly as possible.

  • Provide a detailed description of events that lead to the issue.
  • Send a screenshot of the error (select Details before taking the screenshot so you get the full error detail)
  • Username of the user that reported the issue
  • Server number 
  • Time of occurrence
  • Any additional detail that might be helpful in identifying the issue.