If you can't find an answer to your issue within the support site, feel free to contact us using the numbers specified here for the USA, EU, and AU customers.
I'm a New User. Where Do I Start?
How Do I Create a Customer Support Account?
How Can I Be Notified of Product Changes, Updates, and Service Issues?
How Do I Contact NetDocuments Support?
How Do I Submit a Support Request?
How Do I Use the Support Site?
How are Support Requests Escalated?
How Does NetDocuments Communicate Service-wide Issues?
Technical Support Information
Submit a support request for your issue at support.netdocuments.com, so we can manage it more efficiently and provide you with access to your cases.
However, if you need to call NetDocuments Technical Support, use the following information:
US NetDocuments customers call 801-226-6882 or 866-NETDOCS (638-3627)
EU NetDocuments customers call +44 2031 299324
AU NetDocuments customers call
+61 2 8310 4319 +61 2 7209 2836
Telephone Support is provided with no additional charge. Cases can be submitted online 24 hours a day. Response to cases submitted outside of business hours will be the following business day.
For requests related to billing or payment, contact our Billing Department.
Other Technical Support Resources
- Search the Help articles. Make sure you also check out our tutorial Guides. This is the best and the quickest way to find information about using NetDocuments. We also have sections for both Developers and Administrators.
- Use the Community Forums to ask and interact with other users. NetDocuments Support personnel also monitor these posts and provide answers.
We appreciate your using the resources available and participating in the forums, Idea Bank, and other Support resources.