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I'm a New User. Where Do I Start?
How Do I Create a Customer Support Account?
How Can I Be Notified of Product Changes, Updates, and Service Issues?
How Do I Contact Support?
How Do I Submit a Support Request?
How Do I Use the Support Site?
How are Support Requests Escalated?
How Does NetDocuments Communicate Service-wide Issues?
To get notifications about NetDocuments announcements (beta announcements, update notes, etc.) or newly published help pages, subscribe to the section.
- Go to https://support.netdocuments.com/ and sign in. Note that if you do not have a support account, you will need to create one. See Creating a Support Account.
- After you've signed in, navigate to a category, and then select the section you want to follow (for example, Announcements section in the What's New category or a product section in NetDocuments for Users category).
- Select Follow in the upper-right corner:
To manage your subscriptions, you must be signed in as an end-user.
Go to My Activities at the top, then click Following to view and manage your subscriptions.
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