Creating a Customer Support Account



I'm a New User. Where Do I Start?
How Do I Create a Customer Support Account?
How Can I Be Notified of Product Changes, Updates, and Service Issues?
What Kind of Support Resources Are Available?
How Do I Contact Support?
How Do I Submit a Support Request?
How Do I Use the Support Site?
How are Support Requests Escalated?
How Does NetDocuments Communicate Service-wide Issues?
How Does NetDocuments Support Me as a Customer?

If you do not have a Customer Support Account, you can create one by following the steps below. By creating a Customer Support Account, you will be able to make comments on knowledgebase articles and participate in customer forums. You will also be able to track any open and solved support cases that you've opened with us and make suggestions to the software via the IdeaBank section.

  1. From this page, click "Sign In" in the top right corner. Then, click "Sign Up" on the login page.
  2. Enter your full name, email address, and verify that you are not a computer-generated script by typing the characters that you see in the image.
  3. An email which contains a link to set your password will be sent to your registered email address.
  4. Click the link in that email to verify your account and set your password.
  5. Start interacting with other NetDocuments users, suggest ideas for us to improve, and research your problem. As always, you can submit a support request if needed. 

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