Creating a Customer Support Account


Learn how to create a customer Support Account so you can interact on forums and track ticket status.

I'm a New User. Where Do I Start?
How Do I Create a Customer Support Account?
How Can I Be Notified of Product Changes, Updates, and Service Issues?  
How Do I Contact Support?
How Do I Submit a Support Request?
How Do I Use the Support Site?
How are Support Requests Escalated?
How Does NetDocuments Communicate Service-wide Issues?

With a Customer Support Account, you can make comments on knowledgebase articles and participate in customer forums. You can also track any open and solved support cases that you've opened with us and make suggestions to the software via the IdeaBank section.

To create a Customer Support Account:

  1. At the top of this page, select Sign In, and then Sign Up.
  2. Enter your full name, email address, and verify that you are not a computer-generated script.
  3. You receive an email to the registered email address with guidelines on setting a password. Click the link in the email to verify your account and set your password.
  4. Start interacting with other NetDocuments users, suggest ideas for us to improve, and research your problem. As always, you can submit a support request if needed.