System Requirements

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The following are system requirements for various NetDocuments interfaces, integrations, and client software.

NetDocuments Web User Interface

  • Operating system: Windows 10+ or Mac OSX
  • Office: Not applicable.
  • Browser: The latest version of Google Chrome, Firefox, Safari, or Edge.

ndClick runs on Chrome, Firefox, Safari, and Edge for either Windows or Mac OS. ActiveX runs in Internet Explorer. 

Internet Browser

NetDocuments supports the latest versions of Firefox, Chrome, Safari, Edge, and Internet Explorer (see End of Life announcement for IE here).

The ActiveX control is only supported in Internet Explorer. Learn more about recommended Internet Explorer settings.

Screen Settings

NetDocuments is designed for a minimum 1024 x 768 monitor resolution. A higher monitor resolution is recommended. Ultra-high resolution monitors may require some local configuration and resizing of menus to make them more friendly to ndOffice and other locally installed nd software. 

ndOffice

Before installing the ndOffice add-in, you must have the current version of Microsoft Visual Studio Tools for Office Runtime (VSTO).

  • Operating system: Windows 10 (only 64-bit is supported)
  • Office: The following versions of MS Office are supported: 

Word 2013, 2016 and 2019
Excel  2013, 2016 and 2019
PowerPoint  2013, 2016 and 2019
Outlook  2013, 2016 and 2019

*note, older versions of MS application formats, such as .doc and .xls will still operate within the ndservice, but we do not test with, nor build for those formats. We recommend using the native application to convert those older formats into current ones.

  • Adobe:

Adobe Acrobat DC
Adobe Reader DC

 

Note: ndOffice is currently compatible with the 32-bit version of Office 2010, 2013, and 2016 and the 64-bit version of Office 2013 and 2016, although we do not test against MS Office 2010, nor build accordingly.

If you are using a Microsoft Office 365 for Business account, you can edit documents using the Office 365 web apps. Learn more about Online Editing

  • Browser: N/A (both ActiveX and ndClick support hand-off from the browser to Office)
  • ndOffice requires that you install .NET version 4.8+.

ndMail

Before installing the ndMail add-in, you must have Visual Studio Tools for Office Runtime (VSTO), Microsoft .NET Framework 4.8+, ndOffice application, and all available Windows updates installed on a computer.

Warning: Before installing, repairing, or uninstalling the ndMail application, you need to close Microsoft Outlook.

Setup prerequisites
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Supported Operating System
Windows 10 (64-bit)
Microsoft Office Outlook
2013, 2016, 2019/Office 365 (32- or 64-bit)
Visual Studio Tools for Office
Requires Version 10.0.50903+ for installation
.NET
Requires Version 4.8+ for installation
ndOffice application
Version 2.6+
Microsoft Exchange
2010 SP3, 2013, 2016, Online (Microsoft Office 365 subscription)

ndSync

  • Operating system: Windows 10+ (32-bit and 64-bit) and Mac OS
  • Office: N/A
  • Browser: N/A 

ndMirror

  • Windows Server 2012 R2 64-bit or Windows Server 2016 64-bit.
    • You may also run ndMirror on any Windows 10+ (64-bit) desktop OS. We recommend the most current OS.
  • Microsoft SQL Server 2012 (R2), 2014, or 2016.
  • .NET Framework 4.6.2 is required for installation.
  • Sufficient disk space to store all documents plus 15%.  

ndLink

  • Operating system: Windows (32-bit or 64-bit)
  • .NET Framework 4.6.2+ is required
  • Office: N/A
  • Browser: N/A 

Mobile Devices

Mobile apps are available for iOS and Android devices. The two most recent OS versions are supported.

For alternate devices, our mobile web interface can be used to access NetDocuments. Because of the limitations of some of these devices, not all NetDocuments features are available when using these devices. If you are using a PC or a Mac with the mobile interface, you can manually download documents and work on them and then upload them back to NetDocuments.

Internet Bandwidth

Because NetDocuments utilizes the internet and a web browser for access, maximizing your internet bandwidth is one of the most important considerations in addition to utilizing appropriate client hardware when using the NetDocuments Service. If the bandwidth is minimal and/or your client hardware is minimal, your performance experience when using NetDocuments is less than optimal.

With the price of internet bandwidth becoming less expensive and the increased bandwidth size becoming more available, we recommend that you utilize the highest bandwidth available to you when possible.

Today with the wider availability of applications that utilize the internet, in most cases, you can use the bandwidth you purchase for other applications in addition to the NetDocuments Service, so it is advisable to maximize the bandwidth to the fullest extent available to you.

We recommend, as a rule of thumb, that you acquire the maximum bandwidth available to you in order to optimize your usage of NetDocuments and other applications which may share that bandwidth. As a minimum, a 50-user office should have a 10Mbps pipe. Of course, that minimum requirement depends on what else the internet is being used for at your organization.

More information, see our articles on Accelerated Cloud Delivery Solutions and Dealing with Large Documents.

Echo Settings

We recommend that you use Echoing in locations where you control access to the computer, such as your office or home. We recommend that you do NOT use Echoing when at other temporary locations, such as a client's site, airplane, kiosks, cyber cafes, and so forth.

 

Local PC Build

Recommendations for local machines are very speculative and have too many factors to create a one-size-fits-all solution. However, our recommendation, based on experience with thousands of customers has shown that normal nd service usage can be attained with nearly any commercial or enterprise computer build of the last 5 years. Certain applications and tools can be much more CPU intensive and as such, customers and users will need to evaluate the needs of the individual and balance hardware against usage case. Typically a machine with at least a 7th gen i3 or AMD 9XXX series CPU is sufficient for a normal user experience. We recommend at least 8gb of Ram. 1080p monitors or higher is also nominal. While a secondary GPU of any fashion isn't typically needed for ND processes, having a separate GPU may positively impact iterations of on-screen document representation via the browser or other previewing.

 

Stay Current

We strongly recommend that you keep your operating system and browser versions and updates current. Timely updating also provides you with the latest security enhancements.

To keep your computer current with the latest Microsoft updates for your computer's operation system, software, and hardware, use Windows Updates.