The following are System Requirements for NetDocuments' client software. For more information, see Microsoft's Product Support Lifecycle.
Windows 7, 8.1, and 10 (32-bit and 64-bit) are supported.
Mac OSX is also supported when using the latest version of Safari, Chrome, or Firefox. We recommend usage of the ndOneClick to enhance the usability of your Mac. That option does not include all of the functionality available with the ActiveX in Windows. ndOffice is only supported in the Windows OS.
Status of using Windows 10 with NetDocuments - Windows 10 was released July 29, 2015. It is supported when using Internet Explorer and the ActiveX.
The Edge browser can be used in the same way as Chrome, Firefox, and Safari. The ActiveX control is not supported using the Edge browser. If you have been using NetDocuments with the Internet Explorer browser, you should continue using that browser with Windows 10 while using NetDocuments.
See Help for more information about using NetDocuments on devices such as iPhones, iPads, Android, Windows phones, and other mobile devices.
Internet Bandwidth Recommendations
Since NetDocuments utilizes the Internet and a web browser for access, maximizing your Internet bandwidth is one of the most important considerations in addition to utilizing appropriate client hardware when using the NetDocuments Service. If the bandwidth is minimal and/or your client hardware is minimal, your performance experience when using NetDocuments will be less than optimal. With the price of Internet bandwidth becoming less expensive and the increased bandwidth size becoming more available, we recommend that you utilize the highest bandwidth available to you when possible. Today with the wider availability of applications which utilize the Internet, in most cases, you will be using the bandwidth you purchase for other applications in addition to the NetDocuments Service, so it is advisable to maximize the bandwidth to the fullest extent available to you.
We recommend, as a rule of thumb, that you acquire the maximum bandwidth available to you in order to optimize your usage of NetDocuments and other applications which may share that bandwidth. As a minimum, a 50-user office should have a 10Mbps pipe. Of course, that minimum requirement depends on what else the Internet is being used for at your organization.
For each User, the minimum client PC should be sufficient to function with the operating system software plus adequate disk space and memory.
If you are using the ndOffice integration supplied by NetDocuments, the following versions of 32-bit Office are supported:
Word – versions 2010 (SP2), 2013 and 2016
Excel – versions 2010 (SP2), 2013 and 2016
PowerPoint – versions 2010 (SP2), 2013 and 2016
Outlook – versions 2010 (SP2), 2013 and 2016
Adobe Acrobat - versions XI and DC
Adobe Reader - versions XI and DC
NOTE: ndOffice has been tested and is compatible with a local 32-bit version of either Office 2010, 2013, and 2016 and the 64-bit version of Office 2013 and 2016 on either Windows 7, 8.1, and 10. Office 2016 is only supported with ndOffice version 1.7+.
Users with an Office 365 for Business account can edit documents using the Office 365 web apps. Learn more about Online Editing
All versions after ndOffice 1.6 require that .NET version 4.5.2 be installed.
Email Management Service
If you are using Email Management Service (EMS Profiler or EMS Folders), you need the following:
1. Microsoft Exchange Server 2003 or higher.
2. Outlook 2007, 2010, or 2013
3. Windows 7, 8.1, or 10
4. Microsoft .NET Framework 4.5.2+
Email Management clients work better with more PC memory and faster processors. We suggest a minimum of 2GB of memory and a current-level CPU.
EMS Folders support Office 2016 now with version 3.5.4 and EMS Profiler will support Office 2016 as of the 16.1 Update planned for February 2016.
Office Application Integrations
If you are using the legacy Office Application Integrations (not ndOffice) supplied by NetDocuments, the following versions are supported:
Word – versions 2007 (Windows 7 only), 2010, and 2013
Excel – versions 2007 (Windows 7 only), 2010, and 2013
PowerPoint – versions 2007 (Windows 7 only), 2010, and 2013
Outlook – versions 2007 (Windows 7 only) , 2010, and 2013
NOTE: The Office Integrations are only supported when the Office Display Language is set to English.
NOTE: The Office Integrations have been tested and are compatible with a local 32-bit version of either Office 2010 or 2013.
Office 2016 will NOT be supported with the legacy Office Application Integrations. Those who plan to update to Office 2016 must also upgrade from the Application Integrations to ndOffice 1.7+. At an undetermined time in the future, the Application Integrations will be replaced by ndOffice and will not be supported after that.
In place of using the Office integrations, you can use our Online Editor option under the Options menu.
Microsoft .NET Framework 4.5.2+ is also required to be installed for these Integrations.
We do NOT support 64-bit Microsoft Office with our Application Integrations. 32-bit Office is recommended by Microsoft for most users. More Information.
NetDocuments Adobe Plug-in
Adobe Reader 10, 11, and 12 (DC) and Acrobat 10, 11, and 12 (DC) are all supported with our plug-in. More Information.
NOTE: The ActiveX add-on for Internet Explorer is also required when downloading and using the Office integrations and Adobe plug-ins.
ndOffice 1.8.12+ includes a new integration with Adobe XI and DC. If you have these versions of Adobe, we recommend you upgrade from the legacy Adobe integration to ndOffice 1.8.
Many of NetDocuments' client-side packages, such as EMS Folders, EMS Profiler, Office Integrations, ndOffice and Desktop Scanner Connector require .NET Framework 4.5.2.
NOTE: We have reports of some admin configurations that experience a failure and report error 800f0906. This Microsoft Knowledge Base article explains the options for resolving this problem: http://support.microsoft.com/kb/2734782
ndOffice 1.6 released on September 22, 205, requires .NET version 4.5.2 be installed.
Server for the Local Document Service
Windows 7 or Server 2008 or 2012 R2, 2 Ghz CPU, 4GB of RAM, sufficient disk space to store all documents plus 15%. We recommend the most current OS.
NetDocuments currently supports the latest IE browser version for the Windows OS you are using. NetDocuments also supports the latest versions of Firefox, Chrome, and Safari.
Microsoft has announced that beginning January 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates. NetDocuments will discontinue support for IE 9 and 10 on that same date.
NOTE: We do NOT support the 64-bit Internet Explorer browser.
Other Devices and Browsers:
Mobile apps are available for iOS and Android devices. For alternate devices our ND2 Interface can be used to access NetDocuments. Because of limitations of some of these devices not all NetDocuments features are available when using these devices. If you are using a PC or a Mac with this ND2 interface, you can manually download documents and work on them and then upload them back to NetDocuments.
We recommend that you connect to the Internet with a broadband connection. At home this would mean a cable connection or a phone DSL connection or equivalent. Using a 4G phone modem also works for individual remote or home usage. For larger commercial environments, we suggest you have at least a T1 connection. We also highly recommend for your office environment that you have a secondary ISP connection for redundancy.
We recommend that you use Echoing in locations such as your office or home where you control access to the computer. We recommend that you do NOT use Echoing when at other temporary locations such as a client's site, kiosks, Cyber cafes, etc.
We strongly recommend that you keep your operating system and browser versions and updates current. Timely updating also provides you with the latest security enhancements from Microsoft. To keep your computer current with the latest Microsoft updates for your computer's operation system, software, and hardware, use Windows Updates.
NetDocuments is designed for a minimum 1024 X 768 monitor resolution. A higher monitor resolution is recommended.
Links and buttons in NetDocuments generally require a single click as is standard when using a browser.
Please Wait messages
Always wait for "Please wait" messages to complete. They indicate that the requested process has not completed. If you click ahead, your browser may hang and you may need to close the Please wait window. If this happens, go back and make sure your data is OK and the document you were accessing was not left in a "Checked out" state.
Users can access the browser "Back" button at any time to return to a previous page when using NetDocuments. The "Back" button is especially useful when you do a View All in a search result, because it will take you back to the page you were previously working on. The Print, Refresh, Forward, Stop, and Settings (for initial setup of NetDocuments), are additional browser functions which may need to be used from time to time. The Ctrl+F function (Edit | Find option in the browser menu) may be useful when searching for an item in a Search Results or a folder. Most other browser functions are not used in NetDocuments.
Opening links in a new Window
We recommend that you keep the default setting in the browser to re-use windows. This will avoid having several browser windows open. When you open a web link, you can hold the Ctrl key down and then click the link to either open in another browser session or another tab if you are using IE 9+. (Outlook 2007 – 2010 always opens in a new window when you click a web link). Remember, as described above, if you open a browser and it overtakes the same window that you are using for NetDocuments, the Browser Back button will take you back to NetDocuments.
Closing your Browser without clicking Save
If you have a document open for editing and then click the Exit button or choose File > Close within Internet Explorer, your opened document is protected.The NetDocuments Check In List remains active – containing your checked-out documents. The Check-In List cannot be closed until you close and check in the document(s). You are then prompted to login to NetDocuments again, and any documents you had opened for editing will automatically be checked in. Always close documents before checking them in via the Check In List.
Using Multiple Browser Sessions
If you are logged into NetDocuments in two separate browser windows only explicitly click Logout after you have closed one of the browser windows. The Logout in one browser will cause your other browser session to lose its active state and your open document will not save back to NetDocuments correctly. However, you can just CLOSE the second browser without any problem when you are finished with it.
Losing your Internet Connection
If you lose your Internet connection or your computer crashes while you are working on a document, there are easy ways to recover. Read What to Do When Your Internet Connection Is Down.
Repairing Internet Explorer
In some IE installations if you encounter NetDocuments features that do not work, we suggest that you reset the browser. In IE you can click the Reset button under Tools > Internet Options > Advanced if you are encountering issues with the browser.
Use the NetDocuments online Help documentation to learn basic and advanced features of NetDocuments. Contact us using the Support Center at support.netdocuments.com for general or technical questions about the service. A short training outline, which can be used as a basis for training end-users, is provided in the Training Guides section in Help. You can use it as it is or augment it for designing training for your staff. Click the following link to review the Support Process and Resources.