Installing the ActiveX add-on for IE



NetDocuments recommends using ndClick application instead of ActiveX for better performance and functionality. See ndClick.

When you first navigate to the NetDocuments login page, you will be prompted to install an ActiveX Control - an add-on for Internet Explorer. You will see a yellow ribbon across the bottom as shown here:


To install the ActiveX (IE only):

1) Click "Install" to install the ActiveX. Or, you can install it manually at any time by using this link:

For the US datacenter:

For the EU datacentre:

For the AU datacentre:

Alternatively, once a beta testing period begins, you could download the beta ActiveX from here:

NOTE: You will need local Admin rights on your computer to install the ActiveX.


2) When prompted, choose to "Run" the program.

3) Follow the steps in the setup wizard. We recommend using the default settings.

NOTE: After installing the ActiveX, be sure to set ‘’ as a Trusted Site in IE.

If you are unable to install the add-on, make sure you are logged in as a local administrator on the machine. Also, make sure you are using the 32-bit version of IE, not the 64-bit version. See our Knowledgebase for more information on IE settings.

Learn more about uninstalling and re-installing the ActiveX.

Updating the ActiveX

NetDocuments will occasionally have an Update that includes an update to the ActiveX add-on. The updated ActiveX will be available to download for testing and installation purposes during the Beta period. We highly recommend that you install the ActiveX for all of your users beginning any time after the Beta starts until the Update is made available. This process provides you with additional time to install the ActiveX at your convenience.  For anyone who has not installed the ActiveX prior to the Update, it will be required to be installed at that time.

You can download and install it after you are connected to the beta with the following URLs:

For the US datacenter:

You can also use (this will take you to the beta without changing your host file)

For the EU datacentre:

You can also use (this will take you to the beta without changing your host file)

For the AU datacentre:

You can also use (this will take you to the beta without changing your host file)

Additional notes related to installing and using the ActiveX

  1. Sometimes an Update contains a REQUIRED update to both the neCrypto.dll and the neWebCl.dll portions of the ActiveX.
    1. neCrypto.dll  (also named NetDocuments Cryptography Module in the IE browser Add-on section)
    2. neWebCl.dll  (also named NeRemoteDoc Class in the IE browser Add-on section)
    3. If the workstation has never had the neCrypto.dll installed then no update of it is required. In other words, users who do not use the Auto Login feature, will not be prompted to update neCrypto.dll; they will only be prompted to update neWebCl.dll. For users who have Auto Login enabled, they will receive two prompts on the login page - one for each dll.
  2. Sometimes an Update contains an OPTIONAL update to the neWebCl.dll.
  3. There are two ways of installing these dlls:
    1. Via the neWebCl.msi—this registers the dlls and puts them in the C:\Program Files (x86)\NetDocuments location (note - it does NOT “install” them in the browser - the user may still get prompted based on the Windows security settings and IE settings and permissions.)
    2. Via a prompt from the IE browser on the login page if the user has permission to accept them. This will install and register the dlls at: C:\Windows\Downloaded Program Files
    3. If the workstation already has both dlls installed in either location, then this update will require the user to accept, via two separate IE prompts, the installation of both dlls into the browser. See #1.3 above.
  4. Special note: These ActiveX controls will NOT install if the neNote.exe process is running or if any other IE browser, or Microsoft Word, Outlook, Excel or PowerPoint is running.
    1. To successfully install both dlls, the IE browser processes must not be running including the Word, Outlook, Excel, or PowerPoint, and the NetDocuments neNote.exe process.

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