Below is a list of the local locations of all the client installs provided by NetDocuments.
ActiveX (IE will no longer be supported after March 11th, 2021)
If installed via the newebcl.msi package:
C:\Program Files (x86)\NetDocuments\newebcl.inf
C:\Program Files (x86)\NetDocuments\neWebCl.dll
C:\Program Files (x86)\NetDocuments\neNote.exe
If installed by the user at the login page when prompted by the browser:
C:\Windows\Downloaded Program Files\newebcl.inf
C:\Windows\Downloaded Program Files\neWebCl.dll
C:\Windows\Downloaded Program Files\neNote.exe
EMS Folders (No longer supported)
C:\Program Files (x86)\NetDocuments\EMS
C:\Users\USERNAME\ND Office Echo
WordPerfect Integration (No longer supported)
C:\Program Files (x86)\Corel\Word Perfect Office XX\Programs\NDWP.INI
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Plug_ins
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\Plug_ins
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Plug_ins
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Plug_ins
C:\Users\USERNAME\AppData\Local\Temp\ND [Default location] [or where ever the folder is set to per registry setting]
Auto Import folder (No longer supported)
C:\Users\USERNAME\Documents\ndAutoImport [Default location] [or where ever the folder is set to]
Internet Hosts File location
The Hosts file is located at C:\Windows\System32\drivers\etc. This file can be modified to allow you access to our Beta software when available. For more information about accessing the NetDocuments Beta you can contact us at email@example.com.
Mass Export Utility
C:\Program Files (x86)\NetDocuments\Mass Export
Folder Import Utility
C:\Program Files (x86)\NetDocuments\Folder Import
Temporary Location when uploading using Netdocuments Integration (w/ActiveX, not ndOffice)
There is a location in the registry where values will get created for things like Echoing, EMS Profiler settings, Automated Login, Folder Import settings, etc. These will be located under HKEY_CURRENT_USER\Software\NetVoyage. Beneath this key, you can have two subkeys, one called "Keys" and another called "NetDocuments". The "Keys" key will contain OAuth tokens for apps that use our REST API (EMS, Folder Import, etc.). The "NetDocuments" key can have a subkey called "profDef" for the user's Profile Defaulting settings if this option is enabled in your cabinet.
The "NetDocuments" key will also contain a number of values that control various settings. See the Registry Key Table including registry keys and command line switches.
Note: Please be extremely cautious when making any sort of modifications to your registry. Before making any changes, back up those portions of the registry first.
Anti-Virus, Firewalls, and Spam Filters
What files/locations might I need to exclude in an anti-virus program?
Your firm may experience issues with these files and locations. As a basic troubleshooting step, you can exclude some of these files and locations in your anti-virus, firewall, and/or spam filter. The files above are the most common locations to exclude, but there could be others depending on the anti-virus software your firm is using. These are not recommendations; the information is only provided for your convenience. You may not need to make exceptions for ALL of these files and locations.
What domains do I need to add to inclusion list on my spam filter?
See our KB article on adding NetDocuments to inclusion list.
What ports does NetDocuments require?
NetDocuments uses the standard 443 https port.
Note: NetDocuments is not responsible for any malware or virus that may infect your network as a result of an improperly configured firewall or anti-virus.