Your billing information may need to be updated for any of the following reasons:
- Your credit card expires
- You wish to continue payments using a different card
- You wish to adjust the number of purchased user licenses
- Your firm's administrator leaves or changes
- Your firm splits or merges
- You need to renew or cancel your subscription
How do I update my billing information?
We recommend that you keep your billing information up-to-date as much as possible by going to Admin > Information and Settings. There, you can change your number of purchased users, main contact name, address, phone number, and email address.
NOTE: You cannot reduce the number of purchased user licenses but only increase them.
To add or remove Repository Administrators, go to Admin > Users & Groups. Highlight a user and click Details to change their Admin status. For Cabinet Administrators, go to the Cabinet Admin page under the Cabinet Administrators section. We recommend that you always have at least two Repository and Cabinet administrators to provide back-up access.
To change or update your credit card or other billing information, contact our Billing Department at 1.866.638.3627 (option 0) during regular business hours between 10am and 7pm Eastern (NYC). You can also reach us at firstname.lastname@example.org.
How do I cancel my subscription to NetDocuments?
You can contact our Billing Department at 1.866.638.3627 (option 0) during regular business hours between 10 am and 7 pm Eastern (NYC). You can also reach us at email@example.com.