Lost Document?

From time to time we get calls from users saying that they lost a document and want to know what happened to it. There are instances in NetDocuments where it can appear that a document was lost. This article is meant as a tool for users to be able to locate their documents quickly and easily if an upload is interrupted or if their computer experiences a crash while they were working on a document.

In any case, it is always the responsibility of the user to use the "Save" function in the program they are working with. Without the file being saved, there is nothing we can do to get it back.

ndOffice

ndOffice stores copies of your documents as you work on them here:

C:\Users\<username>\ND Office Echo\SERVICE-username

They will remain in this folder for a period of time depending on your retention setting set in Settings > Workstation Settings.

When ndOffice encounters an error and cannot save or upload your document, a copy will be placed here:

C:\Users\<username>\ND Office Echo\SERVICE-username/backup

Learn more about ndOffice Disaster Recovery

Legacy Application Integrations

First, if you're using Windows, close down all browser windows:

1.Closing the browser windows in and of itself may bring your document back into Word if you had been left with just a gray screen in Word. If that doesn't work, then continue on to the next steps.

2.Right-click on the NetDocuments Check-in List in the system tray and choose "View Echo Folder." Your document should be in the Echo folder or in the "Temp" folder within the Echo folder. If you don't see the NetDocuments Check-in List, go to Start > Programs > NetDocuments Check-in List.

3.Please note that in some instances, your document may not have a recognizable name. It may be renamed to "nd####" or "rad####." 

Session Time-out

A few people have also expressed confusion after they have left their computer logged in to NetDocuments for an extended period. If this happens, you might return to your computer to find that you have been logged out automatically for security reasons. If this happens to you, simply log back into NetDocuments and continue working as normal. We'll keep track of any of the documents that were open when you got logged out. The session time-out will occur after 90 minutes of inactivity.  

Windows and Internet Explorer Temporary Locations

If you are using NetDocuments in Internet Explorer without our ActiveX control installed (or the 64-bit version of IE), documents may have been downloaded to one of the following locations depending on your version of Windows.

Windows 7:

C:\Users\<USER>\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5

Windows 8 & 10:

  C:\Users\<USER>\AppData\Local\Microsoft\Windows\INetCache\IE

Inside of the Content.IE5 or IE folder there will be some randomly named folders.  You will need to display the “Hidden Operating System Files” in order to see them.  This is where the downloaded content will be stored.

Outlook 

If you opened a file from Outlook, you might find the file in Outlook's temporary folder here:

C:\Users\<USER>\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook

You might also find your document in the Windows temporary directory at:

C:\Users\<USER>\AppData\Local\Temp

Or check your Windows user profile folder for a recent copy of your document: 

C:\Users\<USERNAME>\Documents 

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