Embedded links (hyperlinks) in Microsoft Office documents

Follow

Created:
Updated:

If you have embedded hyperlinks in MS Office documents to anything in NetDocuments, when you click them you will be redirected to IE compatibility mode which will direct your browser to our ND2 (mobile) interface. This is a MS Office functionality that NetDocuments does not control. Remember that you can always copy and paste any links from MS Office documents into the browser and that will bypass this Microsoft issue.

See the solution below if you'd like to apply a workaround to this Microsoft Office issue. 

Here is the workaround from Microsoft: http://support.microsoft.com/kb/218153 

Here is the Microsoft knowledgebase article http://support.microsoft.com/kb/899927 that discusses the issue.

We have seen no major issues with using it; however, we recommend you check with your administrator prior to attempting this.

Back to Top

Was this article helpful?
5 out of 5 found this helpful

Comments

  • Avatar

    We found that the best workaround is to convert the final Word document to PDF. There are no problems opening NetDocs links in Acrobat.

  • Avatar

    Has anyone tried this registry fix for Office 2010?

  • Avatar

    Good news! As of our 16.3 Update, users will not need to apply the Microsoft fix for this because NetDocuments will be able to detect when links are coming from an Office app, and allow the link to open normally without enabling compatibility mode in IE.

Have more questions? Submit a request
Powered by Zendesk