Hyperlinks in email messages "broken" or separated onto multiple lines


When you use the "Email Link" option within NetDocuments and you have the "Desktop Email Integration" enabled, a plain-text Outlook email message will open so that you can send the link through your Outlook account. We have seen instances where the hyperlink will get broken because it gets wrapped onto multiple lines. Most commonly we have seen this when using Gmail as the mail server behind Outlook to send the email.   


If you are seeing this behavior when sending links you may want to increase the number of characters that Outlook wraps text at. Here are instructions for doing this: 

In Outlook 2010 and 2013 go to File > Options > Mail and go to the Message Format section (in 2007 go to Tools > Options > Mail Format > Internet Format) and look for the "Automatically wrap text at character" option. This can be increased to a maximum of 132 characters here however you can make a registry change (described at the end of this article) to go beyond this limit.


If you would like to go over the 132 character limit and feel comfortable making registry changes you can follow these instructions. 

  1. Open the Registry Editor and navigate to "HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\MailSettings".  
  2. Depending on which version of Office you have installed, the "12.0" folder will be different.
  3. Open the "PlainWrapLen" value and change the "Value data" to whatever you like (make sure you have the Base set to Decimal).