In order to improve security, NetDocuments has discontinued support for inbound connections using TLS 1.0. Connections via our Akamai service currently still allow TLS 1.0. We will be disabling TLS 1.0 connections via Akamai on October 26th.
If you have not already done so, you should test your environment against our pool of servers where TLS 1.0 was previously disabled. Refer to the IP addresses below.
The newer, more secure TLS 1.1 and TLS 1.2 protocols will continue to be supported. They are supported by all modern browsers and coding libraries.
However if you use any software to access the NetDocuments Service that has not been updated recently, you should check to ensure it supports TLS 1.1 or higher.
Note that we previously dropped support for outbound connections using SSL 3.0 and TLS 1.0 as of the 17.1 Update on January 19, 2017.
Please make sure that you have the current EMS Profiler and EMS Folder software installed prior to the TLS 1.0 EOL date to avoid any issues. If you are using the ndLink product, it must be upgraded to the 12/13/2016 version or later. You should be running ndOffice 2.1 if you are using a single sign on option.
You can find the latest versions of these products in the Downloads section in Help. Also, the Local Document Service software does not require any updates for the TLS change, however, you may be required to update the OS you are running on the server to ensure that it continues to work properly.
You can use the following host file IP addresses to do testing to verify your software works alright.
126.96.36.199 vault.netvoyage.com #tls 1.0 disabled
188.8.131.52 api.vault.netvoyage.com #tls 1.0 disabled
184.108.40.206 upload.vault.netvoyage.com #tls 1.0 disabled
220.127.116.11 ldserver.vault.netvoyage.com #tls 1.0 disabled
18.104.22.168 eu.netdocuments.com #tls 1.0 disabled
22.214.171.124 api.eu.netdocuments.com #tls 1.0 disabled
126.96.36.199 upload.eu.netdocuments.com #tls 1.0 disabled
188.8.131.52 ldserver.eu.netdocuments.com #tls 1.0 disabled
184.108.40.206 au.netdocuments.com #tls 1.0 disabled
220.127.116.11 api.au.netdocuments.com #tls 1.0 disabled
18.104.22.168 upload.au.netdocuments.com #tls 1.0 disabled
22.214.171.124 ldserver.au.netdocuments.com #tls 1.0 disabled