Track Changes are lost when converting documents to PDF from the NetDocuments Outlook toolbar.



  • OS: Windows
  • Office: N/A
  • Product: ndOffice 2.0+


When you convert a document to PDF from the Outlook NetDocuments toolbar (in an active New Message/Reply/Forward with an attachment) using the 'Edit' button the output PDF will not contain the same document mark up and track changes.


The convert to PDF option uses the Microsoft Office conversion engine. 
The default settings for the "Publish What"  opt for "Document" and not "Document showing markup" which are available when saving documents to PDF in Word but not in our add-in. 



1) Open the document and save it to a PDF in Word first. 

From the Save As Dialogue, you can select Options around the output file.
The one pictured is from Office 2016.

We are considering exposing the same options available in Word to users via the Toolbar to address this in future versions. 

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    Is there any update on if this is being considered as part of a future update

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    The same issue occurred with a previous application we had. The app would convert Word documents to PDF, attach in an email and the Track Changes ‘disappeared’. What occurred was during the conversion process the Word setting to Display Track Changes setting was set to ‘No Mark’. A code fix was implemented to update the Display setting to ‘All Markup’ to display Track Changes.

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    Yes; it's a code update required to make this optional. Presently if you use the button, "no mark up" is the chosen setting. Please continue to update the Idea Bank suggestions to voice your support to product managers.

    Edited by Martin Horton
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