Native .MSG files with NDMail, NOT .EML so OCR will work as expected
An attorneys notices a PDF attached to one of his emails was not OCR'd. We use Trumpet OCR, in house, to do this, it integrates and searches NetDocs.
I called Trumpet, we investigated, bottom line - Trumpet does not look for EML files with attachments, only MSG. Hmm, sad, but OK.
I mention to Trumpet reseller and he says, same with NetDocs OCR. And in my research, confirmed here:
"4. What are the supported OCR features?
NetDocuments OCR provides the following features:
…Supports the following file formats: TIFF, JPG, PNG, PDF, and MSG."
Still sad, but OK.
So then I figure i need to make sure emails get saved to NetDocs as .MSG files and come to find out NDMail converts them to .EML!
I see where the is registry setting for Folder Mapping UploadMethod but that does not seem to change using NDmail to save an email. (ndMail Registry Settings – Support Home (netdocuments.com)
Am I missing some easy fix? Anyone else come across this?
We rolled out NDMail at the beginning of 2021. (We have had NetDocs for 4 years)
Of the 20,600 .EML files we have with a .PDF attachment, 19,600 were added this year. And i have to assume that some percentage, perhaps half or more, have non-OCRd PDF files attached.
How in the world do I explain that to my user base? Direct them not NOT use NDMail?!