Single software

Any chance you could combine NDOffice, NDClick, NDSync, and NDMail into a single program that installs easily, only needs to be logged into once, and updates silently with or without local admin credentials?

NetDocuments was pitched as a cloud-based solution that eases administration burdens because it's maintained and secured uniformly by ND on their end. The reality appears to be that, in order to have a reasonable user experience, 4 pieces of software need to be installed and maintained on each workstation. There is effectively no way of allowing users to provision their netdocuments on personal machines given how cumbersome the install and setup process is. The probability of a user installing NDOffice without NDClick or NDClick without NDOffice, for instance, is exceedingly high. 

Also, users must login separately for NDClick and NDOffice. If one program silently gets logged out, users might not realize. Since there are in fact two programs, the odds of getting logged out on one is very high.  Training users on troubleshooting by instructing them to navigate through multiple pieces of software is less than ideal when there is a lot of more important tasks to go over. 

There is no integrated way to force updates or set security settings to even allow updates without admin credentials. Workarounds appear sometimes to be recommended, but they require third-party tools and custom scripting. 

 

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Comments

5 comments
  • Agreed!

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  • Management of the suite of applications is doable, but it is not simple. We utilize SCCM along with custom development to ensure that all applications are configured to the firm’s specifications. One, combined, installer would be a huge step forward. Totally agree.

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  • 100% agree.  We continue to experience the disconnecting/logging out of either ndClick or ndOffice.  Usually it's ndClick -- we are upgrading to 2.8.3 and ndClick, but agree with the above post that the install is cumbersome and would be so much easier if it was ND for NetDocuments not four programs.  Perhaps on the install admins could chose not to install ndMail (our firm is not using it yet), but have it all in one program.  

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  • I would also like to emphasize to engineering that this is yet another request that includes

    "nd updates silently with or without local admin credentials".  There are many requests for this all worded differently in individual posts.  Please note that this is a huge issue.  Thanks.

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  • Yes please!

    There is a reliance on both ndOffice and ndClick so it would be great to see at least those two integrated. Also, to be able to choose which software is installed would be of value because not all firms will want to provide ndSync.

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