Post

16 followers Follow
47

Default number of items in a search result

Allow users to default a search result to show more than 20 items.

Status: Completed

Official comment

Avatar

Although many firms have requested that we allow users to change the default number of items displayed per page, we've taken a different path to resolve this issue -- we're eliminating pagination on list views.

Rather than breaking large lists into pages, we're implementing what is known as endless scroll. When the page is first requested, we'll display a pre-defined number of items. While the user is reviewing the first set of items delivered, we'll fetch additional items. In the background, we'll be checking access and preparing the items for display. As the user scrolls down the page, we'll display the pre-fetched items, and fetch additional items in the background. With this functionality, the user doesn't need to wait for all items to be returned, checked for access, and displayed - we only get additional items when needed. If the user finds what they need on the first "page" in the endless scroll, the system hasn't wasted resources retrieving hundreds or thousands of items. Another benefit: no need to click Next and Previous.

This functionality has already been implemented in folders, and we'll be including it in all list views (workspaces, filters, saved searches, search results...). We'll be rolling this out in 17.2, but I can't guarantee that all list views will have the functionality by that date (if you quote me on 17.2, I'll deny it). I'd be interested in your feedback on this. Please contact me directly at vconnell@netdocuments.com with your comments, complaints, suggestions or praise. :-)

Valerie Connell

Please sign in to leave a comment.

29 comments

0
Avatar

I would like to get a bit more feedback from customers on this.  What would be the number of items you would like this to default to?  What are some reasons you need to see more than 20 items at a time on the page?

0 votes
0
Avatar

We can currently change to something more than 20, but would like the default to be what we change it to; should be sticky; apply to all searches until it's changed again.

Anytime we do a search, it's easier to scroll down a page rather than going to the next page.  Just making it stick would be fine IMO.

0 votes
0
Avatar

Dan & Pete,

How many items are users wanting to see at a time?  What is the purpose?  Are they searching for a specific document or are they wanting to do something with multiple documents at a time?

0 votes
0
Avatar

This varies by user.  That is why it would be nice to be able to have the default change per user. 

I believe most of the time it's searching for a particular document; but there are many times in litigation that we need to mark multiple documents that don't all appear on the same 20 item screen. 

Could they be more effective with better searching?  Yes.  Do they want to take the time to learn better searching methods?  No.

So let's just let them default to 20, 50, 100, 200, or 500; whatever they want.  It's just quicker and easier to scroll down rather than load a new page.

0 votes
0
Avatar

Are there any plans to increase the number “Show 20 per page” on the Search Results? Change to maybe “50”.   I get this question a lot from the Users at Gould & Ratner LLP.  Most of them say that "50" would make it easier.  Thanks for the consideration! 

0 votes
0
Avatar

We have had a number of clients asking about the ability to increase the default a search result to show more than 20 items.  It would be a great enhancements

0 votes
0
Avatar

20 is too few.  A show all button would be helpful, but the ability for this to be customized by user preference is a better option!

0 votes
0
Avatar

This should be changed to user selectable - as should a number of other seemingly arbitrary system settings.  Default or initial settings could be set by NetD to encourage best practice.  Warnings could be generated if someone selected a non-recommended setting (eg "The setting you have chosen may significantly slow down the display of search result screens").

0 votes
0
Avatar

I am being asked about this again by my client.   Can it be added to the Workspace Template as a choice?  Even an option of 50 would be better than 20.   I like the warning suggestion above. 

0 votes
0
Avatar

Greetings -

When will this suggestion be given some attention?  I agree this needs to be should be sticky; apply to all searches until it's changed again.  20 is too few and each user should be able to set their own default.  A show all button would be helpful especially for Administrators, but the ability for this to be customized by user preference is a better option!  I too like the warning suggestion if someone selected a non-recommended setting (eg "The setting you have chosen may significantly slow down the display of search result screens").

Please advise us if an when this option will be changed.

Many thanks,

Paul

0 votes
0
Avatar

Hi all,

I agree. It would be great if it was sticky (perhaps with a 'make this my default' button like the sorting option in advanced search) and it warned the user when they set a number above 50 as their default.

Personally, I'm happy with 20 results, but having the option for those users who like to see more or don't perform refined searches would be great for user satisfaction.

Cheers

Jason

0 votes
1
Avatar

ND Team:

Based on our # of documents in each filter within our workspace, this functionality won't really be helpful unless it allowed for us to select up to 200 by default. Please reconsider at least 100 or 200 as a default option that users can select (instead of 50 or 20).

While one comment above indicated 50 as a potential improvement, most of the comments from other users seem to suggest a higher amount is necessary for this improvement to be beneficial. If you were worried such a change would further slow and/or "tax" server resources further- I think it would have the opposite effect. Today, we and other users load the default of 20 and immediately have to reload the page with the desired number of files every time. So we're having to access the file list from ND servers twice as much as would otherwise be necessary.

1 vote
1
Avatar

We're also law firm users. I'm asked daily if the default can be changed to 500, or at least 200. I concur that, because users are executing searches, then immediately changing the number of results displayed, they're probably creating more server load, not to mention being frustrated because of the extra clicks.

Erica Greathouse 1 vote
0
Avatar

We also get asked to increase this - I had my manager asking if we could increase it just last week. 

I know NetDocuments balances impact to the service versus user usability, might I suggest they offer the maximum number that their service can deliver per page.

If the user wants to default to 500 or 1000 and wait for this to load - that's their choice.

0 votes
0
Avatar

With all respect to the outliers who require huge numbers of search results, if the impact of delivering huge numbers of search results every time affects other users of the service, I would prefer the status quo.

It would help to have more specific information about why someone needs 500 search results. It seems to me that users may not be configuring robust search strings. If the user had more specific search strings, the user would not have to scroll through 500 results to get the one needed hit. If we're talking about time, scrolling through 500 results is probably taking up a lot of time that would be obviated by a more specific search string.

But, I don't know the circumstances. I experience scenarios where it's necessary to see 500+ results, though I do experience those situations often.

0 votes
0
Avatar

George,

In my experience (our firm only) the "browsers" and far more prevalent than the "searchers" - the outliers in our case are those that construct "robust search strings". Perhaps its historical, perhaps they need to change, whatever the case, we have a significant number of staff that would welcome the ability to browse many more items by default.

To be clear here, a "search result" as Russell initially stated, means to me any list of documents, a folder, a filter, a saved search or even a specific adhoc search which remains paged (as opposed to the new "infinite list" functionality)

When you question a user on what they are trying to find, have you ever had the response "I'm not sure, I'll know it when I see it"? We get that a lot.  

I agree that users should be enabled to specifically accept that their experience will be slower than others by having a default of a lot of results.

Cheers

0 votes
0
Avatar

Hi, Neil-

I completely understand and empathize with the roadblocks to our users' ability to change work habits. I have similar roadblocks in my own work habits. I appreciate your reminding me that this affects workspace categories and folder results in addition to spontaneous searches.

If the specific user who has a setting to default to expanded results is the only one to experience a performance hit, I'm all in favor of allowing people to do whatever they want. However, if one user's choices affect the experience of other users of the NetDocs service, including myself and my co-workers, I prefer to draw the line.

I have the sense that the performance hit will not be user specific. I don't want my users to be affected by the personal choices of others, including the choices of people in other firms. The NetDocs functionality is robust, but as far as I know, all functionality is shared among the entire user pool. I can imagine a scenario where this could quickly add up, especially across all the searches executed by all NetDocs users every minute of every workday.

That said, I could easily be mistaken in my understanding of how this works. It happens ALL THE TIME! LOL-

0 votes