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Searching subfolders limitation of 20

Currently NetDocuments has limitation on search in subfolders (20 only), why would you have such limitation?

Search in folders and subfolders is a basic feature and exist since many years in any doc structure, in the basic windows folder/subfolder, you can search thousands of subfolders.

It is very important to remove such limitation and allow search in unlimited number of subfolders.

This search restriction keeping us in need for the offline old folders/files structure we have to perform such searches that are very necessary.

Thanks

Raed Karawani

Status: Planned

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Here's a little history and the roadmap for NetDocuments folders:

Previously, ND folders had a limit of 1000 items (documents), and did not have the ability to search within folders (searches were only available at the cabinet and workspace level). A few years ago we redesigned folders, and planned to implement the new functionality in a phased approach:

  • Phase I included significant platform changes, which allowed folders to contain unlimited items, as well as the ability to search within folders.
  • Phase II required additional platform changes to allow the ability to search subfolder structures. This Phase was considered optional, due to the additional platform change dependencies and was dependent on the adoption of folders within ND.

After Phase I was complete and made available, the use of folders within ND grew exponentially. Naturally, with this expanded use came the request to search subfolders. Because this functionality had additional dependencies, we created a short-term workaround until the platform could be properly updated to handle the extensive searching requirements.

Short-term Solution
The workaround would perform a search in the current folder, and separate searches in each subfolder. The system would then aggregate the results and return them to the user as a combined search. This worked well on a small number of searches, but it was both time and resource intensive when performing a large number of searches and aggregating the results. After monitoring the usage and measuring the system impact, we determined that the temporary solution would include the ability to search up to 20 subfolders (deep or wide) at a time.

Long-term Solution
The long-term solution is to create folder ancestries to be able to search an entire folder structure. The platform changes that will permit this functionality will be complete in Q3 2019, and the required re-indexing of documents within folders is expected to take a few additional months (exact timeframe will be determined by the number of documents contained in folders at the time of re-indexing). We expect this project to be completed by the end of 2019, barring any unforeseen complications or interruptions.

We appreciate your support of NetDocuments, and your patience as we continue to expand our capabilities and functionality. Your feedback is extremely valuable, and is greatly appreciated. 

Valerie Connell
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22 comments

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Can we please have an official reason for the 20 folder limitation? This is a major problem for a couple of our practice groups. These folks are trying to adjust to the Netdocs world after transistioning from a folder based system. They like most of what NetDocs has provided but the folder limits are a big minus from the users' perspectives.

I'd like to provide a proper explanation for the limit...and even better, a possible resolution!

Is an enhancement to folder searching on the road map? It needs to go.  Thanks

11 votes
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Our firm needs the subfolder limitation fixed ASAP, if we'd known ahead of time that our searches would be hamstrung by this limitation we would likely have chosen another DMS. We enjoy using doc types and filters, but the nature of our practice requires subfolders, it always will. Do you know when this will be fixed?

3 votes
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It just doesn’t make sense that if you have a folder, let’s call that folder Correspondence, and within that Correspondence folder there are 10 subfolders, let’s call one of those subfolders Letters to Court, and within the Letters to Court subfolder there are over 20 subfolders.  Now if you click on the Letters to Court subfolder and try and search for a document, it cracks it and says it can’t be done because there are more than 20 subfolders BUT if you search within the Correspondence folder for the same document, the document will come up because there are only 10 subfolders – never mind that in the Letters to Court subfolder there are over 20 subfolders.

 

6 votes
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Our firm also would like to see the 20 subfolder limitation removed. Why let a user search the whole cabinet, but then not limit their search to a specific set of subfolders? It doesn't make sense. It's making searching more confusing for staff when searching for documents within folders, rather than easier, which was one of the big selling points that we made to them.

4 votes
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Dear all users
This been in this Idea Bank for a year, got support from many other users, it is not understandable why such limitation exist and why search function is so poor.
Having no any explanation or any feedback from support/NetDocument team is very strange.
Asking us to add ideas and no one even read them.

I am very disappointed for this and many other issues. Users below showing how critical this issue and willing to switch to other solutions and same for us and we are still not getting any kind of proper support and discussion.
It is been one year, can you believe??

6 votes
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I agree with all those who want to remove the limitations to search restrictions to 20. It is most brazen idea of ND developers until date. Why would you allow users to create more than 20 sub-folders and restrict their search to up to 20 folders? This has been implemented in NDOffice 2.3. I had to revert back to version NDOffice 2.2 to have my peace of mind. @Valerie - Never mind what you have to say or your explanation or what will happen toward end of 2019, we want the folder search restrictions removed in your next NDOffice release. While ND is a great product, these small things brings it into bad repute.

3 votes
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Hi Valerie,

Are you still on schedule for this one? Our users tell me that not being able to search subfolders really .... (the word they use here differs, but is always in the negative spectrum of the Dutch language).

3 votes
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The short term solution unfortunately doesn't work in reality, users don't have the time to perform multiple searches. At the moment we tell our people to search at workspace level, this will at least give them a single list. It's not ideal.  We would really appreciate a full fix to this. 

3 votes
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During ndElevate, you said that for the very first time, NetDocuments is "supporting/encouraging" the use of folders, not only workspaces. ND needs to solve this problem ASAP, there are multiple clients using dozens, hundreds even thousands of folders and this is a huge problem.

2 votes
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Hi, any news about this fix? In Latinamerica, there are several new clients uploading old documents structures in read only Cabinets (just to consult, not worthy of a migration) with thousands of folders and subfolders. One of the key factors to select ND are the searching capabilities acrooss the entire repository. They need an answer and a solution. Thanks

4 votes
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As others users here, we migrate old documents in read only cabinet, and of course with a lot of folders/subfolders.

We also create new structure where we cannot bypass the use of folders and subfolders, because we cannot use only two level to classify documents.

We really need to search on each level of folder without restriction, it's a basis functionnality.

4 votes
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We ran up against this issue again today on a case that was uploaded to NetDocuments with a significant folder structure in place. Searching is near impossible if you don't have narrow search parameters, which no user ever does.

Is there any update on the status of implementing the folder ancestries feature?  It sure would be great to have that search functionality expanded.

2 votes
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3
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Running into this issue, again, today. Now well over 2 years into this request and a promised end of 2019 completion.  Rather disappointing 

3 votes
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