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EMS Profiler and EMS Folders Outlook plugins keep changing "compact" view columns

Does anyone know how to stop the EMS Profiler and EMS Folders Outlook plugins from changing the columns in "compact" view?

It seems every time Outlook is restarted it completely changes the settings in "compact" view, and since Outlook 2016 seems to favor "compact" view, this is becoming a real problem for my client.

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This appears to be caused by EMS Profiler and ndOffice adding the new columns "ND" and "ND Location" and there being too many columns for Outlook to handle.

If you remove some of the existing/unused columns from the inbox view, to make room for these, then set the resulting view for all folders and subfolders, this should hopefully resolve the issue.

Hope it helps.

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Unfortunately there doesn't seem to be any changes I can make to the "compact" view, that will stop the plugin from changing it right back to the way it wants it. I have tried everything. No matter what, it reconfigures it to have these 4 columns, and ONLY these 4 columns: Size, Categories, Mention, and ND. It also configures the "Size" column to be a specific width of 116.17 characters (or some other very large number, taking up almost the whole screen - not sure if that number is always the same yet).

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I have had a ticket open for a while and we are no nearer to a solution unfortunately.  We've tried all sorts of things, including turning off ShowExtOutlookFeatures (and removing the NdLocation column) - which didn't help.  Still looking for a solution, so if anyone finds one, please let us know.

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There appears to be a simple workaround.

In the Outlook folder that has the collapsed Compact View, go to the view ribbon, change view, and switch to the SINGLE view.

 

After that, go to View Settings, Other

And Change Other Options to Always Use Single Inline Layout

 

This should "stick" through reboots.  Those with a domain controlled environment could also roll this out through Group Policy.

Allan Mackenzie

www.lawtechpartners.com

www.efficient.legal

 

 

 

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We tried every workaround imaginable. The problem is Outlook 2016 favors "Compact" view a lot more than previous versions, and even if you configure "Compact" view to basically never be used, the plugin will just overwrite those settings, and Outlook will start choosing "Compact" view again. If there were settings outside of "Compact" view's own settings, where you could tell Outlook to never use "Compact" view, we would be golden.

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asmith - that's precisely my point.  You CAN tell Outlook not to use Compact again.

Look at the screen shot.  After you change to Single Inline, then go to view options/other.

 

UNCHECK "use compact" and Check "always use single"

Do this on any email folder you wish.  It survives restarts of Outlook and Restarts of the computer.

Allan Mackenzie

www.efficient.legal

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@Allen Machenzie

What you are referring to are LAYOUT settings within Advanced View Settings > Other Settings > Other Options for the "view" named "Single".

As long Outlook stays on the"Single" view, then that's great. But it doesn't. That is the problem.

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asmith

Yes, after you change it to single view, you go to View Settings, Other

Please note in the picture below, highlighted in yellow, there is a choice to "always use single-line layout"

If you choose this click OK the view for this one particular folder should STAY that way.  It has through multiple reboots for me.

Allan Mackenzie

www.efficient.legal

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I've been trying the fix suggested earlier to switch to using "Single" line view.  However, as long as EMS Profiler is active in Outlook, I still have the issue.

I completed some further testing and found that when EMS Profiler loads, it switches the view from "Single" to "Compact", which is then corrupted.  The workaround for end users is a quick one, which is to switch back to single line view (View > Change View >  Single).

However, we still need a fix to EMS Profiler from NetDocuments.

 

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@Tony Foy

That's exactly what I've been trying to explain to Allan Machenzie. Changing the "Single" view settings is piontless, when you have no way of forcing Outlook to use "Single" view. You can tell it to, but eventually (usually not long at all), Outlook will switch it back to "Compact".

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Two points we seem to be missing each other on.

1.  I am using NDOffice latest version NOT EMS Profiler (the separate application).  EMS  has been removed from my system entirely. 

2.  After switching to single view, and then setting that view to "always use," any folder I have attached that to in Outlook 2016 (Windows 2010) the folders have never ever switched back. 

 

Allan

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@Allan Mackenzie,

That is where the difference, and the cause lies.  It looks to me like it is EMS Profiler which causes the switch from Single-line to Compact view on startup of Outlook (if EMS Profiler is enabled/active), as well as causing a corruption of the Compact view.  Since you have not installed it, that's why you're not seeing the problem.

As you will be aware, ND Office will replace all the remaining functionality (not already replaced)  in EMS Profiler as of ndOffice 2.1, so it's only a problem until that is released.

 

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Some time has passed since the last comments on this enhancement request and I thought I'd add a quick update.

I'm not sure about everyone else who commented here, but in our case at least, it appears that this issue is only being seen on Surface Pro computers, with docking stations that connect to external monitors.

There have been a number of issues with the Surface Pro's, which have been caused by the very high resolutions supported on the devices and the switch to different resolutions and zoom levels supported by the external monitors.

The answer: there isn't one unfortunately, so it is likely that the Surface Pro's will be switched for standard laptops with 1920x1080 resolution.

Hope this helps.

 

 

 

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Seeing the same thing.  Keep removing ND Location column and after a restart it's frequently, not consistently, back.  NdOffice (2.1.18.8732) messes with the Outlook view and there's no option to tell it not too.  Everyone wants Outlook real-estate so to heavy handily force this (not overly useful) column which messes with Outlook Views is bad program design.  Not sure about anyone else, but I know it's messed with my columns because all I see in list view is message size.

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So i'v been dealing with this at a few sites i manage.  One site has lenovo laptops, another dell.  I have it doing the same thing on my own work laptop which is a dell as well.  windows 10 with 2016 office.  I did manage to find a work around via regedit.  However it does disable the extra views like ndlocation, so it depends if your users even use those views.

You have to apply the regedit, then close outlook and the ndoffice from the tool bar.  open outlook using the outlook.exe /cleanviews switch from the run command to get the view to reset to the normal compact view.  Open ndoffice, and then once you close outlook or reboot it should be holding and not trying to break the views that office has.  

https://support.netdocuments.com/hc/en-us/community/posts/115000390163-I-would-like-the-option-to-not-have-the-ND-LOCATION-column-be-in-my-email-

above link goes over the regedit but  below is the regedit your creating.

 

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\NetVoyage\NetDocuments]
"ShowExtOutlookFeatures"="False"

 

Hopefully netdocuments will acknowledge this bug soon and fix it.  i'v brought it up on the partner portals so hopefully someone will notice it soon as applying this regedit should only be considered a band-aid, especially if the user you apply it to enjoys knowing where his emails are filed to in netdocs.

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Additional note from my research.  My biggest client and myself are not using EMS profile at all.  Its not installed or anything.  and i discovered its the ndoffice by eventually testing uninstalling it and seeing if outlook broke the view after resetting it.  For the longest time we though it was something with 365 as every case is also related to a version of office installed using 365 accounts.

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