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Allow a user to access multiple matters

I am trying find out the best possible way to add one user to have access to about 20 matters.

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Steve, it largely depends on how your account is currently configured regarding user groups and this user's current access. But, this article outlines generally how to add a user to a workspace. Some of the steps will need to be done per-workspace, but other steps could be done in bulk. https://support.netdocuments.com/hc/en-us/articles/205218900-Giving-Clients-External-Users-access-to-a-Workspace

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