End of Life - Internet Explorer and ActiveX Support


ActiveX was gateway technology that bridged the important gap from desktop to web technologies. Modern browsers like Microsoft Edge and Google Chrome have re-defined the segmentation between content and data controls. This segmentation is critical in the “Zero Trust" era. As the web has advanced to distributed and more secure technology stacks, ActiveX should naturally be deprecated.

Based on important industry trends, NetDocuments will terminate support for Internet Explorer and ActiveX, effective August 31, 2020 (the “Effective Date”).

Internet Explorer is no longer being actively developed by Microsoft and does not support new web standards adopted by modern browsers. In the recent past, Microsoft identified critical security vulnerabilities found in Internet Explorer. At NetDocuments, the security of your content is our highest priority. We are committed to providing best-in-class experience, which necessitates moving our support to modern browsers, such as Edge, Chrome, Firefox, and Safari. In addition to the security benefits, these browsers also provide better performance for NetDocuments users.

We recognize that changing software can be a significant undertaking, and we will provide sufficient time to plan and accomplish the transition. NetDocuments announced in March 2018 that support for Internet Explorer would be terminated after the release of ndClick, the browser-agnostic replacement for ActiveX functionality. ndClick was officially released in December 2018, and this announcement establishes the Effective Date for terminating support for use of these Microsoft products with NetDocuments.

ndClick provides a secure desktop connection to NetDocuments. It allows users to properly check out, check-in, open, download and print documents. ndClick is designed to work in conjunction with ndOffice for a seamless transfer of documents to locally installed applications, such as Microsoft Office and Adobe Acrobat.

Important: Certificate-based authentication is a feature of the ActiveX control and is supported only by IE. With the end of IE support, we strongly recommend using Federated Identity for advanced authentication methods.

How will NetDocuments continue to provide support for Internet Explorer?

Until the Effective Date of this announcement, NetDocuments will continue to support Internet Explorer and will make commercially reasonable efforts to provide technical assistance, bug fixes, and workarounds for issues encountered in IE.

What does this mean for you?

If you are currently using Microsoft Internet Explorer and ActiveX to access NetDocuments, you should begin selecting and moving to a modern, supported browser. This will allow you to obtain the best security, performance, and functionality while using our platform. Edge, Chrome, Firefox, and Safari are all supported for use with NetDocuments. After you selected your browser, you should begin using ndClick to access NetDocuments. ndClick will automatically take precedence over other NetDocuments add-ins, such as ndOneClick.

Which browser should you use?

NetDocuments does not recommend a specific browser. However, some additional functionality is available when using Chrome. The ndOffice feature formerly known as IP Court Filing is integrated into ndClick 1.3 together with a new Chrome extension. This functionality will continue to be developed and enhanced for use in Chrome.

Does NetDocuments support virtual and remote environments?

Yes. ndClick 1.3 supports multi-user environments (Citrix, RDS, etc.) when used in conjunction with ndOffice 2.6 in Chrome or Edge. 

We appreciate your continued use of NetDocuments. If you have any questions about this announcement, please contact NetDocuments Technical Support.