Beta Pool Turning Off

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In preparation for the 18.3 beta, we will be turning off our beta pools globally on Friday, August 24th. Anyone using the beta pool at that time will be unable to connect. Please review your hosts file entries to ensure that you are not connecting to the beta prior to Friday. Below are the hosts file entries to access the beta, please ensure that these are not active:

US Datacenter

192.100.0.201    vault.netvoyage.com        
192.100.0.201    api.vault.netvoyage.com   

The beta servers are US-PRWebBeta01, 02, etc. for your reference.


EU Datacentre

185.83.176.153    eu.netdocuments.com       
185.83.176.153    api.eu.netdocuments.com 

The beta servers are UK-PRWebBeta01, 02, etc. for your reference.


AU Datacentre

103.225.142.201    au.netdocuments.com       
103.225.142.201    api.au.netdocuments.com  

The beta servers are AU-PRWebBeta01, 02, etc. for your reference.

 

If you have any questions, please contact support:

Please contact us with comments, questions, suggestions, and report issues.

Contact us at support@netdocuments.com or call at the closest customer support center:

• US customers, call 801-226-6882 or 866-NETDOCS (638-3627).
• EU customers, call +44(0) 2034.556770.
• AU customers, call+61 2 8310 4319.

When reporting an issue, please provide as much information as possible including:

• A fully-detailed description of the issue, including exact error messages or screenshots. 
• Detailed steps to reproduce the issue.
• Error logs (if any).

We thank you for all of your input and feedback, and we appreciate you using NetDocuments and associated product features. We value you as a customer.

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