Action Required for MPLS customers only. We will be proactively contacting impacted customers directly.
We will be performing maintenance at our datacenters on June 23, 2018. This may result in loss of MPLS connectivity for a brief period (anticipated to be less than 30 minutes). Upon completion of the maintenance, connectivity will be restored. During this maintenance window, connectivity to NetDocuments will continue to be available over the internet.
AU maintenance will be June 23 at 2:00 AM AEST.
UK maintenance will be June 23 at 4:00 AM BST.
US maintenance will be June 23 at 10:00 PM EDT.
Support and Feedback
Please contact us with comments, questions, suggestions, and report issues.
Contact us at firstname.lastname@example.org or call at the closest customer support center:
- US customers, call 801-226-6882or 866-NETDOCS (638-3627).
- EU customers, call +44(0) 2034.556770.
- AU customers, call+61 2 8310 4319.
When reporting an issue, please provide as much information as possible including:
- A fully-detailed description of the issue, including exact error messages or screenshots.
- Detailed steps to reproduce the issue.
- Error logs (if any).
We thank you for all of your input and feedback, and we appreciate you using NetDocuments and associated product features. We value you as a customer.