CANCELLED - Scheduled Maintenance - EU Data Center – 8 April (9:00 PM BST/GMT+1) & 20 April (11:00 PM BST/GMT+1)



4/9/18 UPDATE

This Maintenance Window has been cancelled and will be rescheduled at a later date.



Scheduled Maintenance - EU Data Center – 8 April (9:00 PM BST/GMT+1) & 20 April (11:00 PM BST/GMT+1)

 We have scheduled two Maintenance Events for the EU datacenter.

The first event will occur on April 8, 2018 at 9:00 PM BST (GMT+1) and may last up to 4 hours.  During this maintenance window, Indexing functionality (Full Text and Metadata) will be offline.  Customers may notice new documents not displaying in workspaces and searches during this window, but otherwise the Service should perform normally.  Documents created during this window will be indexed once the Indexing Service is back online.


The second event will occur on April 20, 2018 at 11:00 PM BST (GMT+1) and may last up to 2 hours.  This maintenance will include the addition of new hardware within the center. Due to the nature of the changes we are making during this Maintenance Event, the re-direction to the Support page may not be available.  The Service will be intermittently unavailable during the process and users may see a "page cannot be displayed" message for a brief period of time.


If you anticipate that you may need access to documents during this window, we recommend downloading them prior to the scheduled start time to ensure you have access to them.  If you need to add new documents, they will need to be created locally during that time and uploaded following the Scheduled Maintenance time period.


We apologize for the disruption, but we are excited to be providing these important performance and growth-related upgrades and appreciate your patience as we make the changes to improve and enhance the user experience.


Support and Feedback

Comments, questions, suggestions, and problem reports are all welcome. EU customers may call +44 (0) 2034.556770 or

When reporting a problem, please provide:

  • Fully-detailed description of the problem, including the exact error message or screen shots 
  • Detailed steps to reproduce the issue
  • Error logs (if any)

We thank you for all of your input and feedback and we appreciate your using the NetDocuments Service.

The NetDocuments Team

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