ACTION REQUIRED - All customers using Internet Explorer need to be using the updated 2018 ActiveX controls by February 12, 2018.

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This is a reminder to the previously announced required update to NetDocuments ActiveX controls for Microsoft’s Internet Explorer.  This update is part of NetDocuments’ regular update schedule.

One of NetDocuments’ primary commitments is securely protecting customer data. NetDocuments is implementing these new ActiveX controls to add one more element of protection for users of the NetDocuments Service.  

 

For detailed information about installing the new ActiveX control, click here.

 

Scheduled Update Window:

AU data center: 12 February 2018 at 2:00 AM – 6:00 AM Australian Eastern time

EU data center: 12 February 2018 at 10:00 PM – 2:00 AM London time 

US data center: 12 February 2018 at 10:00 PM - 2:00 AM US Eastern time

 

Through ongoing innovation and a continual focus on security, the NetDocuments Service provides unparalleled ease of use and industry-leading protection for managing and storing customer documents.  

If your firm or business has questions regarding the deployment of NetDocuments’ new ActiveX components or any other aspect of the NetDocuments Service, please contact Technical Support.

We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you need to contact Technical Support via the phone use the following information:

US customers call 801-226-6882 or 866-NETDOCS (638-3627)

EU customers call +44(0) 2034.556770

AU customers call +61 2 8310 4319

 

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