The Beta for the 16.2 Update officially begins on May 13, 2016 at 10:00 pm Eastern (May 14, 2016, 3:00 AM London and 02:00 UTC). Please check here for possible adjustments to the start of the beta. The official release of the 16.2 Update is currently planned for June 2, 2016. These dates are subject to change based on product development and beta feedback. For more information on the Beta and Update process for NetDocuments refer to the Update and Beta Procedures article in the Announcements section.
We encourage users to test the beta software when it is available to ensure that it works well in your own environment including all add-ins that you may be using. As you know, our customers have a variety of environments for which we cannot test. We test the functionality of the software with a standard environment. We appreciate all of your testing and feedback.
After the beta starts, please refer to the Update Notes for more information on the changes. The Update Notes detail will be available in the What's New section of the Support portal when the beta starts. For your information, the Update Notes will be moved from the What's New section to the Previous Update Notes section at support.netdocuments.com following the Update so it is available after the Update is released.
The 16.2 Update DOES require a new ActiveX install. You can install the ActiveX update anytime after the 16.2 beta begins. A user who does not have the new ActiveX installed will be prompted to install it when we release 16.2.
Please read our Guide for ActiveX Updates for more information.
ndOffice customers only: the next ndOffice Update will be released in the September 2016 time frame, independent of the 16.2 Update. Learn More
Discontinuance of older .NET software
If you are still running ndOffice version 1.5, when you upgrade you will need to be running at least .NET version 4.5.2. If you are using an older version of ndOffice, we urge you to upgrade to the newest version which is 1.8. Learn More
We recommend all customers install the new .NET software as soon as it can be installed, because Microsoft has discontinued the older versions of .NET as of January 2016. See https://support.microsoft.com/en-us/gp/framework_faq
Installing Other Client Software
You can install other new client software versions for beta testing, but for production usage with the official 16.2 Update, you should check to ensure you are installing the production versions. The production versions are available at the time of the 16.2 Update and can be installed at any time thereafter. This ensures that you are installing the latest version for production of any client software in case changes are made during the beta period. The latest client software version numbers are available in the 16.2 Update Notes. Please double check the client software version numbers with the Update Notes prior to installing client software to ensure that you are installing the production versions.
If you participate in the Beta testing, please consult with your NetDocuments Administrator and use the information below. The Beta period allows you to provide NetDocuments' personnel feedback and gives you an opportunity to use it in your environment and get familiar with the changes.
Please make sure you do a Control F5 on your browser to remove any old cookies and cache as you begin to use the beta.
To report bugs related to the Beta, send them to firstname.lastname@example.org. If you have other questions as you review the Beta, please go to https://support.netdocuments.com to submit a support request providing a description of the question or issue.
Instructions to access the Beta
For each PC/device accessing the beta, please follow the steps listed below.
If you use the US Datacenter at vault.netvoyage.com, set your Host file (located at C:\Windows\System32\drivers\etc) to include this line:
188.8.131.52 vault.netvoyage.com #US beta pool
184.108.40.206 api.vault.netvoyage.com #netdocs US beta pool
The beta servers are US-PRWebBeta01, 02, etc. for your reference.
If you use the EU Datacentre at eu.netdocuments.com, set your Hosts file (located at C:\Windows\System32\drivers\etc) to include this line:
220.127.116.11 eu.netdocuments.com #EU Beta
18.104.22.168 api.eu.netdocuments.com #netdocs EU beta pool
The beta servers are UK-PRWebBeta01, 02, etc. for your reference.
If you use the AU Datacentre at au.netdocuments.com, set your Hosts file (located at C:\Windows\System32\drivers\etc) to include this line:
22.214.171.124 au.netdocuments.com #AU Beta
126.96.36.199 api.au.netdocuments.com #netdocs AU beta pool
The beta servers are AU-PRWebBeta01, 02, etc. for your reference.
Remember: After the beta period ends (when the Update is released) you must remove the Beta host information to be able to login to the normal Service after the beta servers have been removed. The beta servers are typically removed within a day or two following the release of the Update.
We recommend that you include as many testers as you feel you can manage. These testers should be individuals who use the product each day and who would recognize a defect in the product and will report the steps to reproduce it to NetDocuments. We ask testers to actively review the new features and report bugs they discover. Be aware that this is beta software which you should be cautious with as it could crash or potentially result in data loss.
We appreciate your willingness to participate in the important beta testing process. NetDocuments reserves the right to modify the process at any time, the timing of the beta, and determining who may participate.
URL-based Beta Testing
Some customers may find it useful to allow users to use the URL-based beta option. This does not require a change of the host file, but does not work with any client software such as ndOffice. If you use this URL-based method to test, you will be prompted to add the URL to your Trusted Sites list.
Depending on which datacenter you are using, you would use one of the following URLs to access the beta with this URL method:
- US datacenter - use https://beta-vault.netvoyage.com to access the beta.
- EU datacenter - use https://beta-eu.netdocuments.com to access the beta.
- AU datacenter - use https://beta-au.netdocuments.com to access the beta.
When using this method, you will not have access to any client-side software such as ndOffice or one of the EMS clients. This URL beta option is meant to provide access to the browser-based features available in the beta. If you use OAuth, you will not be able to use this URL method.
When using this method, a user can easily test the web software associated with the new Update without going through the steps of changing the host file. General beta testers should still use the host file method to perform a complete test including client software. Even though the URL method is available, it should not be treated as the primary way to test the new Update because it does not include the ability to test the client software.
Support and Feedback
Comments, questions, suggestions, and problem reports are all welcome. Contact us at 1-866-NET-DOCS (638-3627) or email@example.com.
When reporting a problem, please provide:
- Fully-detailed description of the problem, including the exact error message or screen shots
- Detailed steps to reproduce the issue
- Error logs (if any)
We thank you for all of your input and feedback and we appreciate your using the NetDocuments Service.
The NetDocuments Team