Adobe Reader error, The document save was failed

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THE ISSUE:

While using the Netdocuments integrations with adobe reader, we have seen reports of the following error when attempting to save a pdf:

This error typically happens when you're specifically using the 'Save as a new version" option.

In the instances where this has happened, the 'Open' function worked correctly and the 'Save as a new document' did nothing at all.

THE FIX:

Open Adobe Reader. Go to edit and preferences:

Then go to Security (Enhanced) on the window that pops up. Note the condition of the checkbox next to Enable Protected Mode at Startup, if there is a check there, UNCHECK THAT BOX:

If you have further issues regarding, please see our other Knowledge Base articles for help.

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