This is a Reminder for customers to test the beta for 15.4 which is available now prior to the release of the October 1, 2015 Update.
The Beta for the 15.4 Update will officially begin on September 10, 2015 at 10:00 pm Eastern (September 11, 2015, 3:00 AM London and 2:00 AM UTC). The official release of the 15.4 Update is currently planned for October 1, 2015. The date may be adjusted based on beta feedback. For more information on the Beta process and Update process for NetDocuments refer to the Update and Beta Procedures article in the Announcements section.
Please note that this update does NOT require a new ActiveX. See below for details.
We encourage users to test the beta software to ensure that it works well in your own environment including all add-ins that you may be using. As you know, our customers have a variety of environments for which we cannot test. We test the functionality of the software with a standard environment. We appreciate all of your testing and feedback.
After the beta starts, please refer to the Update Notes for more information on the changes. The Update Notes detail will be available in the What's New section of the Support portal when the beta starts. For your information, the Update Notes will be moved from the What's New section to the Previous Update Notes section at support.netdocuments.com following the Update so it is available after the Update is released.
ndOffice customers only: ndOffice 1.6 will be released on September 17, 2015, independent of the 15.4 Update that will be released on October 1, 2015. Learn More
Currently because of an issue in searching when using the REST API, search does not work in the 15.4 beta. We expect this to be fixed by tomorrow (September 11, 2015).
Discontinuance of older .NET software
When you install the ndOffice 1.6 version after it is released on September 17, 2015, it will not support older versions of the Microsoft .NET software. As of the release of ndOffice 1.6, .NET version 4.5.2 or newer will be required. Please be aware that this applies to the ndOffice 1.6 version. Learn More
We recommend all customers install the new .NET software as soon as it can be installed, because Microsoft is discontinuing the older versions of .NET as of January 2016. See https://support.microsoft.com/en-us/gp/framework_faq
The 15.4 Update does NOT require a new ActiveX install.
Installing Other Client Software
You can install other new client software versions for beta testing, but for usage with the official 15.4 Update, you should install the latest version of each client software for production usage no earlier than one week prior to the release of the 15.4 Update. This ensures that you are installing the latest version for production of any client software in case changes are made during the beta period.Client software version numbers are available in the 15.4 Update Notes. Please double check the client software version numbers with the Update Notes prior to installing client software to ensure that you are installing the latest version.
If you participate in the Beta testing, please consult with your NetDocuments Administrator and use the information below. The Beta period allows you to provide NetDocuments' personnel feedback and gives you an opportunity to use it in your environment and get familiar with the changes.
Please make sure you do a Control F5 on your browser to remove any old cookies and cache as you begin to use the beta.
To report bugs related to the Beta, send them to firstname.lastname@example.org. If you have other questions as you review the Beta, please go to https://support.netdocuments.com to submit a support request providing a description of the question or issue.
Instructions to access the Beta
For each PC/device accessing the beta, please follow the steps listed below.
If you use the US Datacenter at vault.netvoyage.com, set your Host file (located at C:\Windows\System32\drivers\etc) to include this line:
188.8.131.52 vault.netvoyage.com #US beta pool
184.108.40.206 api.vault.netvoyage.com #netdocs US beta pool
The beta servers are US-PRWebBeta01, 02, etc. for your reference.
If you use the EU Datacentre at eu.netdocuments.com, set your Hosts file (located at C:\Windows\System32\drivers\etc) to include this line:
220.127.116.11 eu.netdocuments.com #EU Beta
18.104.22.168 api.eu.netdocuments.com #netdocs EU beta pool
The beta servers are UK-PRWebBeta01, 02, etc. for your reference.
If you use the AU Datacentre at au.netdocuments.com, set your Hosts file (located at C:\Windows\System32\drivers\etc) to include this line:
22.214.171.124 au.netdocuments.com #AU Beta
126.96.36.199 api.au.netdocuments.com #netdocs AU beta pool
The beta servers are AU-PRWebBeta01, 02, etc. for your reference.
Remember: after the beta you must remove the Beta host information to be able to login to the Service after the beta servers are removed. The beta servers are typically removed within a day or two following the release of the Update.
We recommend that you include as many testers as you feel you can manage. These testers should be individuals who use the product each day and who would recognize a defect in the product and will report the steps to recreate it to NetDocuments. We ask testers to actively review the new features and report bugs they discover. Be aware that this is beta software which should not be used in a production environment and may cause crashes or result in data loss.
We appreciate your willingness to participate in the important beta testing process. NetDocuments reserves the right to modify the process at any time and to determine who may participate.
URL-based Beta Testing
Some customers may find it useful to allow users to use the URL-based beta option. This does not require a change of the host file, but does not work with any client software. If you use this, you will be prompted to add the URL to your Trusted Sites list.
Depending on which datacenter you are using, you would use one of the following URLs to access the beta with this URL method:
- US datacenter - use https://beta-vault.netvoyage.com to access the beta.
- EU datacenter - use https://beta-eu.netdocuments.com to access the beta.
- AU datacenter - use https://beta-au.netdocuments.com to access the beta.
When using this method, you will not have access to any client-side software such as ndOffice, the Application Integrations or EMS. This URL beta option is meant to provide access to the browser-based features available in the beta.
Using this method a user can easily test the web software associated with the new Update without going through the steps of changing the host file. General beta testers should still use the host file method to perform a complete test including the client software. Even though the URL method is available, it should not be treated as the primary way to test the new Update because it does not include the ability to test the client software.
Support and Feedback
Comments, questions, suggestions, and problem reports are all welcome. Contact us at 1-866-NET-DOCS (638-3627) or email@example.com.
When reporting a problem, please provide:
- Fully-detailed description of the problem, including the exact error message or screen shots
- Detailed steps to reproduce the issue
- Error logs (if any)
We thank you for all of your input and feedback and we appreciate your using the NetDocuments Service.
The NetDocuments Team