Reporting a Service-wide Issue

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I'm a New User. Where Do I Start?
How Do I Create a Customer Support Account?
How Can I Be Notified of Product Changes, Updates, and Service Issues?
What Kind of Support Resources Are Available?
How Do I Contact Support?
How Do I Submit a Support Request?
How Do I Use the Support Site?
How are Support Requests Escalated?
How Does NetDocuments Communicate Service-wide Issues?
How Does NetDocuments Support Me as a Customer?

Learn more about NetDocuments Service Status Communications Procedure.

In an attempt to resolve service-related issues as quickly as possible we ask that you open a ticket at support.netdocuments.com or send an email to support@netdocuments.com with the following information. This will assist us in focusing resources and resolving the issue as quickly as possible.

  • Provide a detailed description of events that lead to the issue.
  • Send a screenshot of the error (click details before grabbing the screenshot so you get the full error detail)
  • Username of the user that reported the issue
  • Server number 
  • Time of occurrence
  • Any additional detail that might be helpful in identifying the issue. 

Check out or subscribe to the Service Status page for updates. Information about service-wide issues are posted there.

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