Contact Technical Support

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I'm a New User. Where Do I Start?
How Do I Create a Customer Support Account?
How Can I Be Notified of Product Changes, Updates, and Service Issues?
What Kind of Support Resources Are Available?
How Do I Contact Support?
How Do I Submit a Support Request?
How Do I Use the Support Site?
How are Support Requests Escalated?
How Does NetDocuments Communicate Service-wide Issues?
How Does NetDocuments Support Me as a Customer?

Technical Support Information

We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you need to contact Technical Support via the phone use the following information:

US customers call 801-226-6882 or 866-NETDOCS (638-3627)

EU customers call +44(0) 2034.556770

AU customers call +61 2 8310 4319

Telephone Support is provided with no additional charge. Cases can be submitted online 24 hours a day. Response to cases submitted outside of business hours will be the following business day. 

For requests related to billing or payment, contact our Billing Department.

Other Technical Support Resources

Learn how to Get the Most out of NetDocuments Support Resources 

  1. First search the Help articles. Make sure you also check out our tutorial Videos and Guides. This is the best and quickest way to find information about using NetDocuments.​​ We also have sections for both Developers and Administrators

  2. Search the Knowledgebase. This supplements the Help Articles with additional information regarding specific issues or errors you may encounter.

  3. Use the Community Forums to  ask and interact with other users. NetDocuments Support personnel also monitor these posts and provide answers.

  4. If you haven't found your answers using these resources, you should submit a case by going to support.netdocuments.com. This is our preferred method for submitting questions related to customer issues.  It also provides you with the quickest connection to a technician to help with your issue and provides you with a record of your cases. Tips for Submitting Support Requests

We appreciate your using the resources available and participating in the forums, Idea Bank, and other Support resources.

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