Subscribing to Announcements and Service Status Alerts



I'm a New User. Where Do I Start?
How Do I Create a Customer Support Account?
How Can I Be Notified of Product Changes, Updates, and Service Issues?
What Kind of Support Resources Are Available?
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How Do I Submit a Support Request?
How Do I Use the Support Site?
How are Support Requests Escalated?
How Does NetDocuments Communicate Service-wide Issues?
How Does NetDocuments Support Me as a Customer?

NetDocuments Support Site provides a feature rich experience for our customers in obtaining technical support when using the Service. This site should be your first stop when obtaining assistance when using NetDocuments.

To use the Support System with all of its features, please sign up for a Support Account. With an account, you can also choose to subscribe to notifications for service status alerts as well as any other new announcements. 

If you are interested in being notified about NetDocuments announcements (beta announcements, update notes, etc.) or would like to get service status updates if there are known system-wide issues, please follow the steps below to subscribe:

  1. Go to and login in the top right corner. Note that if you do not have a support account, you will need to create one first. See this article about Creating a Support Account
  2. After you've logged in, click on the section you want to follow (i.e. Announcements or Service Status).
  3. Click the "Follow" link in the top right corner: 

Go to My Activities at the top then click on Following to view and manage your subscriptions. 


Thank you for using NetDocuments.

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