iPad and iPhone App



Table of Contents

NetDocuments provides a native iPad/iPhone iOS app providing our customers a more feature-rich mobile experience for viewing, sharing, editing, and adding documents using the iPad or iPhone devices. It is available at no charge from the Apple App Store. 

Current version: 2.1.19 Get it on the iTunes app store

With an Office 365 for Business account, users can open a document directly from within an Office iOS app (Word, etc.) to edit it, and seamlessly check it back in to NetDocuments. This integration can also be used to create a new document within the app.

NOTE: NetDocuments supports the latest two versions of iOS with this app.  

NOTE: This article emphasizes using the app on the iPad. There are a few minor differences when using the app on the iPhone:

  • Swipe from left or tap the triple bar icon to view navigation options. 
  • When viewing a document, the menu bar will be at the bottom.

Logging In

Users will see the standard login page.  

When pressing the device's home button, the app goes to background mode but does not log out.

You can go to Settings to turn on the “automatic login” option, and to turn on/off a passcode lock that could be required upon entering NetDocuments. 

To use your organization's login, refer to our article on Using Federated Identity login with the iOS App.

Accessing the NetDocuments EU and AU Services

If your firm stores its documents at the EU or AU datacentres, you can choose to access your service by going to Settings (on the device, not the app) and find the NetDocuments app settings. There you will have the option to choose either the US service, the EU service, or the AU service. The US service is the default.

The main navigation buttons include Search, Home, Cabinets, Recent Documents, Offline, Upload, and Settings. 

The search field allows you to search in fields such as Name, Document ID, Everything (all fields) and file extension. 


Selecting Home will display the Home page, including the section headings and documents.


Selecting Cabinets takes you to the Cabinet Selector. Select the Cabinet you wish to display. The cabinets folders and/or workspaces for that cabinet will then display


Notice the link in the header which allows you to go back up the nested tree.

On a folder, the option button provides access to:

1) Sort

2) Add subfolder

3) Add files (allowing user to upload from the photos library or iCloud)

4) Store offline

5) Copy Email Address


Notice the link in the header which allows you to go back up the nested tree.

On a workspace, the option button provides access to

1) Sort

2) Store offline

3) Copy Email Address

The sort button provides sort options for Name, Modified by, and Modified date:


“Recent” will show the 40 most recently Opened, Edited, or Added items.


This pane displays the documents that have been selected to be downloaded to the local mobile device. 

On the preview page for each document, an option is available to enable or disable offline mode for each document. 

You can remove from offline by un-selecting the Offline option. This only removes document(s) on the local device.


The iOS app encrypts all offline storage within the ND app using the iOS encryption standards for iOS (every iOS device has a dedicated AES-256 crypto engine). You should make sure your users have upgraded to at least iOS8 as Apple has raised their security standards. Apple states that if you turn on the device’s passcode, then the data stored on the device is encrypted. However, with our ND iOS app, we ensure all of your data is encrypted regardless whether the device has a passcode enabled or not.

If you delete the app then all documents and all information related to ND app will be deleted. iOS itself will remove the content. Also, a Device Management page is available to the Repository Administrators, which allows administrators to wipe the data from a device and disconnect access to the ND servers for that device and user. 

Viewing a Document

To view a document and its options, tap the document name. 

Across the top of a document view, the toolbar includes:

1.   Full screen mode

2.   Edit and Share options (Open In, Email Link, Email Copy, Copy link, Print)

3.   Profile/tag icon (document details and metadata)

4.   Offline (download)

Editing a Document

NetDocuments is an official Cloud Storage Provider for Microsoft. This means that when using a Microsoft Office app for iOS (Word, Excel, & PowerPoint), users will be able to add NetDocuments to the list of Cloud Services.

Clicking "Add a place" will prompt the user to log into NetDocuments. The NetDocuments iOS app must also be installed. This allows the user to browse their list of NetDocuments folders and workspaces to open and edit documents. When edited, the documents can be saved and checked in to NetDocuments automatically. 

This integration requires ND for iOS version 2.1.16+ and MS for iOS version 1.28+. 

For those without an Office 365 for Business account, editing Office documents is still possible. With Word and Excel for iOS, editing a document is simple. View this short tutorial about editing documents using the iOS app:

NOTE: Keep in mind that just as in the regular "desktop" version of NetDocuments, documents are not edited within NetDocuments. Documents must be sent to a third-party application to be edited, and then sent back to NetDocuments. 

Notice the Print option which utilizes the device’s approach to send the HTML viewer to the print device. 

"Open In" Dialog

The app provides an Open In drop down menu to access and send document to third-party apps based on file extension and available apps on the device.

NetDocuments can send and receive documents to and from any third-party app that supports either WebDAV technology or has an Open In dialog.

The following are some of the third-party apps that we are familiar with and have been found to work well when using the app.

i.    Pages (for Word) (Pages supports .doc but not .docx file extensions)

ii.   Numbers (for Excel)

iii.  Keynote (for PPT)

iv.  GoodReader    

v.  Docs-to-Go

After the document has been edited in the third-party app, the document can be uploaded back to NetDocuments. For example, Docs-to-Go has an "Open In…." option that allows the user to upload the document to NetDocuments as a new document. 

To save the document as a new version of an existing document, an email address will be provided to which the user will send the edited document.  

Sharing a Document

The email icon above the right pane document view area includes:

  • Email link
  • Email copy
  • Copy link to clipboard

The email dialog will offer access to the device’s contact list.

Universal Links

When users receive a link to a document (such as in an email) the opening of the document will now redirect automatically to the local ND app and not to the mobile interface in Safari. This is referred to as universal links. If you don't have the ND app on your device at the time, it will prompt you to go to the app store to install it.  

HINT: First install the ND app, login, then go to Settings to enable auto login. Then click on a document link and you will bypass the login page and it will very quickly open the document to view it in the iOS app.  

Links to folders and workspaces will work in the same way.   


This option allows a user to upload an item from the device's photos library or iCloud. 


This pane allows you to:

  • Logout
  • View your email address. The email address identifies the user’s account.
  • View the storage space usage.
  • Enable or disable a passcode lock. See below for more information. 
  • Enable/disable automatic login
  • View the in-app Help documentation
  • Send feedback or request support
  • View the current app version

Passcode Lock

Typically, users with automated login have this feature enabled providing an additional layer of security.

NOTE: Once established and turned on, whenever the user opens the app, the passcode is displayed. If the passcode is forgotten, the device will need to be reset per Apple's security policy. NetDocuments Support cannot reset the passcode or otherwise recover the user's access to login to the app. 

Please note that if this passcode is forgotten then the device (iPad or iPhone) will have to be restored using Apple's recovery methods. This passcode is NOT stored in the ND App data. Uninstalling and re-installing the application will NOT wipe this code. That ability would counteract the intent of this additional security layer.

If you need additional information regarding Apple's recovery protocols, please refer to their support information: http://support.apple.com/kb/ht1212

Release Notes


Release Date




· Users can now create and edit new versions with Microsoft Office apps.

· iOS 10 users can now upload photos from the Photos app.



Minor bug fixes.



Minor bug fixes.



Users with an Microsoft Office 365 account can now quickly edit documents in the Microsoft Office apps by selecting the “Edit Document” icon while viewing a document.  They can also create a new document by going to a filing location, selecting the options menu, and then selecting "Create New File”.



Users can now open NetDocuments links into the iOS app from Mail, Safari, or anywhere else with Universal Links.



Minor bug fixes

Back to Top

Was this article helpful?
0 out of 0 found this helpful


Have more questions? Submit a request
Powered by Zendesk