If you are expecting an email from NetDocuments, for example a password reset email, and are not getting it, first check your Junk emails, Spam folder, or other filters. NetDocuments has very little control over how your email service sorts our messages.
Inbound
You might also add the following domains to your whitelist or the list of Safe senders.
US Data Center
- vault.netvoyage.com
- netdocuments.com
EU Data Centre
- eu.netdocuments.com
- netdocuments.com
DE Data Centre
- de.netdocuments.com
- netdocuments.com
AU Data Centre
- au.netdocuments.com
- netdocuments.com
If you have any sort of Spam filter, you might add the following domains and IP addresses as exceptions.
US Data Center
- mail.vault.netvoyage.com 192.100.0.209
- smtp.vault.netvoyage.com 192.100.0.200
EU Data Centre
- mail.eu.netdocuments.com 185.83.176.152
DE Data Centre
- mail.de.netdocuments.com 185.83.178.152
AU Data Centre
- mail.au.netdocuments.com 103.225.142.209
Outbound
To whitelist our outbound IP Addresses, use the following:
US Data Center
192.100.0.196
EU Data Centre
185.83.176.148
DE Data Centre
185.83.178.4
AU Data Centre
103.225.142.196
This will be used for refreshing Federated Identity metadata, ndFlexStore, ndMail Exchange Connection, and external HSMs.