Whitelisting NetDocuments

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If you are expecting an email from NetDocuments, for example a password reset email, and are not getting it, first check your Junk emails, Spam folder, or other filters. NetDocuments has very little control over how your email service sorts our messages.   

Inbound

You might also add the following domains to your whitelist or the list of Safe senders.

US Data Center

  • vault.netvoyage.com
  • netdocuments.com

EU Data Centre

  • eu.netdocuments.com
  • netdocuments.com

DE Data Centre

  • de.netdocuments.com
  • netdocuments.com

AU Data Centre

  • au.netdocuments.com
  • netdocuments.com

If you have any sort of Spam filter, you might add the following domains and IP addresses as exceptions.

US Data Center

  • mail.vault.netvoyage.com            192.100.0.209
  • smtp.vault.netvoyage.com           192.100.0.200

EU Data Centre

  • mail.eu.netdocuments.com          185.83.176.152

DE Data Centre

  • mail.de.netdocuments.com           185.83.178.152

AU Data Centre

  • mail.au.netdocuments.com           103.225.142.209  

Outbound

To whitelist our outbound IP Addresses, use the following:

US Data Center

192.100.0.196

EU Data Centre

185.83.176.148

DE Data Centre

185.83.178.4

AU Data Centre

103.225.142.196

This will be used for refreshing Federated Identity metadata, ndFlexStore, ndMail Exchange Connection, and external HSMs.

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