If you are expecting an email from NetDocuments, for example a password reset email, and are not getting it, first check your junk mail, spam folder, or other filters. NetDocuments has very little control over how your email service sorts our messages.
Inbound
US Data Center
You may also need to add the following domains to your whitelist or Safe Senders list:
*vault.netvoyage.com
*.netdocuments.com
If you have any sort of Spam filter you may need to add this domain and IP addresses as exceptions:
mail.vault.netvoyage.com 192.100.0.209
smtp.vault.netvoyage.com 192.100.0.200
EU Data Centre
You may also need to add the following domains to your whitelist or Safe Senders list:
*eu.netdocuments.com
*.netdocuments.com
If you have any sort of Spam filter you may need to add these domains and IP addresses as exceptions:
mail.eu.netdocuments.com 185.83.176.152
AU Data Centre
You may also need to add the following domains to your whitelist or Safe Senders list:
*au.netdocuments.com
*.netdocuments.com
If you have any sort of Spam filter you may need to add these domains and IP addresses as exceptions:
mail.au.netdocuments.com 103.225.142.209
Outbound
If you need to whitelist our outbound IP Addresses, use these:
US Data Center
192.100.0.196
EU Data Centre
185.83.176.148
AU Data Centre
103.225.142.196
This will be used for refreshing Federated Identity metadata, ndFlexStore, and external HSMs.
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