Whitelisting NetDocuments

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If you are expecting an email from NetDocuments, for example a password reset email, and are not getting it, first check your junk mail, spam folder, or other filters. NetDocuments has very little control over how your email service sorts our messages.   

Inbound

US Data Center

You may also need to add the following domains to your whitelist or Safe Senders list:

*vault.netvoyage.com

*.netdocuments.com

If you have any sort of Spam filter you may need to add this domain and IP addresses as exceptions:  

mail.vault.netvoyage.com            192.100.0.209

smtp.vault.netvoyage.com           192.100.0.200

EU Data Centre

You may also need to add the following domains to your whitelist or Safe Senders list:

*eu.netdocuments.com 

*.netdocuments.com 

If you have any sort of Spam filter you may need to add these domains and IP addresses as exceptions:  

mail.eu.netdocuments.com            185.83.176.152

AU Data Centre

You may also need to add the following domains to your whitelist or Safe Senders list:

*au.netdocuments.com 

*.netdocuments.com 

If you have any sort of Spam filter you may need to add these domains and IP addresses as exceptions:  

mail.au.netdocuments.com              103.225.142.209 

Outbound

If you need to whitelist our outbound IP Addresses, use these:

US Data Center

192.100.0.196

EU Data Centre

185.83.176.148

AU Data Centre

103.225.142.196

This will be used for refreshing Federated Identity metadata, ndFlexStore, and external HSMs.

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