Locating and Clearing the ndOffice Echo Folder

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If you are in need or directed by NetDocuments support staff to rename your echo folder for maintenance or troubleshooting purposes, this article will show you how to do that in the proper order.

It is important to know that this may only be one step in resolving a larger problem. Check In/Out issues may require you to revoke access in the Settings > Manage App Access menu, which should be done only by those with experience, or under the direction of the support team or system administrator.

Before beginning, make sure all documents and emails are saved, checked in, and the native applications (Word, Outlook, etc.) are closed.

Step 1: Locate your echo folder

Go to your system tray and find the dark blue ndOffice agent icon.

Click this icon to open the Activity Center. From the options menu click View Echo folder:

This will open a Windows Explorer location showing your NetDocuments files. These files are your local back up for items uploaded and downloaded using ndOffice. This location is DIFFERENT from the ActiveX Echo location. That location is assigned in the NetDocuments Settings > Workstation Settings menu. It is important to note that the retention policy for the ActiveX echo folder is also the retention policy for the ndOffice Echo location.

At this point you are inside the ndOffice echo folder. To view the folder itself, click on the user name as show in the location path above the folder contents. In this case, Russell Duncan. 

 

This will take you to the user's Windows profile and you will see the ndOffice Echo folder.

You can also browse directly to this location by opening Windows Explorer and going to the C:/ drive, Users folder, *current user profile* name.

For example:  C:\Users\rduncan 

Step 2: Exit the ndOffice agent

Before proceeding any further in renaming or removing your ndOffice echo folder, go back to your system tray, just as you did in step one. Click the Settings icon and click Exit.

Clicking this will close the agent. Verify that by clicking on the system tray again. Be sure that the agent icon is no longer present. If it is, wait a few seconds, it should disappear. If not, repeat this step.

Step 3: Rename or move your ndOffice Echo folder

Go back to the Windows Explorer folder location now. You can rename or remove that folder. We recommend renaming the folder or creating a new folder that is titled "OLD NDecho" and dragging the current ndOffice folder into that new location. Preserving the folder instead of deleting it will keep those backup files safe for future use or removal.

You can now continue with your maintenance as needed. 

 

Note:

These folders and .sdf file will recreate themselves anew when the process is restarted.

There is also the possibility that you will get an error message after exiting the NDoffice agent. You may safely ignore that message and close it.

 

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