Many of our customers have asked us how to effectively identify and avoid "phishing" when using NetDocuments. Phishing is defined as "the activity of defrauding an online account holder of private information, usually by posing as a legitimate company or person."
While there are countless ways one might encounter or fall victim to a phishing scam, you can learn to identify scams by using a few simple tricks:
- Be on the alert for suspicious or unusual e-mails or e-mail addresses, including attachments.
- Be familiar with the websites and services you use. NetDocuments uses three URLs depending on which datacenter you access - vault.netvoyage.com or eu.netdocuments.com or au.netdocuments.com. Do not click on any links that do not have these URLs.
- Report any phishing scams to your system administrator. They can configure either your firewall or your email server to block incoming messages from unwanted senders. Reporting the scam quickly may also prevent other employees at your firm from making a mistake.
- If you are still not certain, report the phishing scam to your vendor or service provider (NetDocuments). They can tell you whether something is legitimate or not.
See an example of a spoofed message below.
Notice the email below is NOT from NetDocuments and the URL does not point back to NetDocuments. A legitimate NetDocuments email should have "vault" or "netvoyage" or "netdocuments" in the email address and/or URL.
Below are resources to help you identify and avoid phishing and other Internet-related scams:
Securities and Exchange Commission - how to avoid phishermen
Federal Bureau of Investigation - scams & safety
Department of Homeland Security - avoiding phishing attacks
Microsoft - how to recognize phishing
Sophos - steps to avoid being phished
Norton - spear phishing scams