Changing the Load Behavior of the Office Application Integration add-ins



NOTE: This article deals with our legacy Application Integrations. If you are using these add-ins, we recommend you make plans to transition to our new add-ins for MS Office, called ndOffice

In some cases, our Office add-ins may be disabled in Word, Excel, or Outlook.  First, see this article on how to activate the inactive add-ins or enable the disabled add-ins:

If you have tried the solution referenced above and the add-ins are still not loading when the application is opened, then it may be due to a registry setting. This registry setting determines how the add-in is loaded in the application. This article describes how to adjust this registry setting. 

Under Add-ins in Word (or Excel or Outlook) you will see the current load behavior of the particular add-in. The load behavior of the add-in should be set to "Load at Startup".


If the load behavior is "Unloaded" then follow these steps:

Open your registry editor. To do this, open your Windows Start menu and type "regedit". Go to HKEY_CURRENT_USER > Software > Microsoft > Office > Word > Addins > ND.Of2007Int. Note what the LoadBehavior is set to. It will be a number like 0 or 1 or 3. 

If the LoadBehavior is anything other than "3" then follow these steps:

1) Close Word (or Excel or Outlook). Make sure the "winword.exe" process is not running in the Windows Task Manager. 

2) Open the registry editor again. Double-click the registry key to edit it.

3) Change the Load Behavior to "3." Close the registry editor.

4) Re-open the registry editor to ensure "3" is still there.

5) Open Word. The add-in should now load automatically at startup.

If these five steps do not fix the Load Behavior you may have to go a step further and run a repair on the Application Integrations. This can be done through Control Panel / Programs and Features.  


If the Load Behavior reads the following message, you have a 64-bit version of Office installed. The integration add-in will not load in this environment.





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5 out of 5 found this helpful


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    fantastic , it works. thanks a lot!  Tex Nguyen

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    Works great.

    This is especially usefully for add-ins that are dynamically loaded when called.

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    Worked like a champ! Thanks!!

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    I have an Add In in my Outlook and I have followed all the steps. I have tried to change the registry to 3, but the next time I try to start my Outlook  it changes to 2. I have also tried to repair but that dint help either. Would you please help? What do you suggest the next step?

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    Excellent. Worked for me after going round in circles with other approaches. Using Windows 10 and Office 13, I found what appears to be the 2 required registry entries at

    HKEY_CURRENT_USER > Software > Microsoft > Office > Excel > Addins> SQLServer.DMXLAddin etc

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    It worked for me, thanks a lot!!!

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    It actually works. Thank you!

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    Perfect. It works for Excel.

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