EMS Profiler prompts to file outgoing messages in Outlook 2013

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If you have Outlook 2013 set to display messages in the inline viewer (Reading Pane) and you are not opening messages in a separate window when responding to them, then you will get prompted to file the outgoing message even if you do not have this option selected in the EMS Profiler Configuration:

EMS_Profiler_Configuration.png

Due to the functionality of the Reading Pane in Outlook this is expected behavior and can not be changed. However, there are two solutions for this:

1) One is to set the reading pane in Outlook to OFF.  Doing this will force you to open, read, and respond to each message in a separate window at which point you will have the option to either Send or Send and File when responding to a message.

 

2) Another option is to set Outlook to automatically open messages in a separate window when replying or forwarding a message.

To enable this option go to:

File-> Options-> Mail-> section: Replies and forwards-> option: Open replies and forwards in a new window

pop-out_outlook_2013.png

Replies and Forwards will then open a message in a new window (rather than directly within the Reading Pane) similar to earlier versions of Outlook.

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