EMS Profiler prompts to file outgoing messages in Outlook 2013



If you have Outlook 2013 set to display messages in the inline viewer (Reading Pane) and you are not opening messages in a separate window when responding to them, then you will get prompted to file the outgoing message even if you do not have this option selected in the EMS Profiler Configuration:


Due to the functionality of the Reading Pane in Outlook this is expected behavior and can not be changed. However, there are two solutions for this:

1) One is to set the reading pane in Outlook to OFF.  Doing this will force you to open, read, and respond to each message in a separate window at which point you will have the option to either Send or Send and File when responding to a message.


2) Another option is to set Outlook to automatically open messages in a separate window when replying or forwarding a message.

To enable this option go to:

File-> Options-> Mail-> section: Replies and forwards-> option: Open replies and forwards in a new window


Replies and Forwards will then open a message in a new window (rather than directly within the Reading Pane) similar to earlier versions of Outlook.

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