How to Uninstall the ActiveX Add-on

Follow

Updated:

If you need to completely uninstall the ActiveX add-on for Internet Explorer, follow these steps: 

1) Close all of your IE browsers and close any Office applications.

2) Open the Windows Task Manager (CTRL+ALT+DEL) and end any neNote.exe (NetDocuments Check-In List) processes. This process cannot be running when you perform the next steps.

3) Go to Start > Control Panel. Go to Programs and Features. Look for "NetDocuments Document Activation." If it is there, uninstall it.  

4) Then, from both of these locations:

C:\Windows\Downloaded Program Files

C:\Program Files (x86)\NetDocuments

delete these files (if they exist):

neWebCl.dll

neWebCl.inf

neNote.exe

neCrypto.dll

neCrypto.inf

To re-install the ActiveX:

a) If other non-admin users will be using the same PC, we recommend installing the ActiveX through the msi installer as a local administrator for 'everyone' on the PC, then re-starting the computer. 

b) You can also simply open Internet Explorer and go to the NetDocuments login page, then install the ActiveX when you are prompted. (You will need to be logged in as a local administrator on the PC to install the ActiveX). 

NOTE: In Windows 8, Program Files is hidden and must be accessed via a command prompt with Admin privileges. 

Back to Top

Was this article helpful?
1 out of 1 found this helpful
Powered by Zendesk