EMS Profiler error - Root element is missing

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We have seen reports of the following error when using EMS Profiler:  

emsprof.JPG

System.Xml.XmlException: Root element is missing. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) at System.Xml.XmlDocument.Load(XmlReader reader) at System.Xml.XmlDocument.Load(String filename) at emsProf.ProfileCache..ctor(AddinModule addin) at emsProf.AddinModule.m_dirSvc_GetAttributesCompleted(Object sender, GetAttributesCompletedEventArgs e) at ndWinUi.ndDir.Directory.OnGetAttributesOperationCompleted(Object arg)

Diagnosis:

This error indicates that the EMS Profiler Cache file is corrupt. This file is called emsProf.xml and it is located at "C:\Users\<USER>\AppData\Roaming\NetDocuments" in Windows 7.

Solution:

Deleting this file should resolve this error. 

 

NOTE: If you are still seeing this error after deleting the cache file, please contact NetDocuments Support.

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