Documents are not Checking In


When you attempt to Check-In a document from the Check-In List button you receive the following error:

Server Error in "/" Application.

The Resource Cannot be Found.

Description: HTTP 404. The Resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /Q6/u/k/w/neweb2/actList.aspx

The document will not be removed from the Check In List. However, in a list view (a folder, a search result, etc.) the document does not show as being checked out. You can open the document and close it with no problems. To clear this up, you can follow these steps:

1. Close and check-in all other documents and log out of NetDocuments. 
2. Open the Echo folder (Start > All Programs > NetDocuments Check In List > View Echo folder). 
3. Open the Windows Task Manager (CTRL+ALT+DEL) and end any NeNote.exe processes, this process cannot be running when you perform the next step. 
4. Rename the Echo folder to something like "ND_OLD" (this can then be deleted after the issue has been resolved).
5. Reboot the PC.

 *Working with the Echo Folder can potentially cause problems, before doing anything with it we recommend checking in ALL closed documents and then either contacting your Administrator or NetDocuments Support for assistance.