November 7, 2013 - 13.4 - ActiveX Update



The Document Activation ActiveX called "neRemoteDoc Class" or "newebcl.dll" released with the recent 13.4 Update will be a requirement for all IE browser users beginning November 7, 2013 after 9:59 PM Eastern for US datacenter customers and 3:00 PM London time for EU datacenter customers. 

During the last Update on October 3, 2013, some customers experienced a problem such that they could not update or install the ActiveX control to version We immediately made a change to allow the existing ActiveX to work with the 13.4 release. We have since resolved the reason that the ActiveX could not be updated to However, this means that some users may still have an old ( or version of the ActiveX which has to be updated prior to the evening of November 7, 2013 for security reasons.

If your users are on the newer version, then you can disregard this announcement.

If you are NOT on the newer version, then you will need to update to the newer version prior to the evening of November 7, 2013. See steps 1, 2, or 3 below. 

Do I have the newest ActiveX already?  How do I check to see if I have the current version?

You can check the version by going to Tools > Manage Add-ons in your IE browser. Select "All Add-ons" and find "NeRemoteDoc Class" and click on it to see the version number. The updated version # should be as shown below:



If you have the current version in this location, you do NOT need to do anything more.


What if I do NOT have the newer version and need to install it? 

There are three ways to install the ActiveX: 

1. Use this link if you are in the US datacenter to install the ActiveX:
If you are in EU datacenter, use this URL to install; the ActiveX:

This new ActiveX can be installed at anytime prior to November 7, 2013.  Make sure you have local admin rights to the computer and make sure you restart (shut down) your computer PRIOR to installing the msi. (The nenote.exe process must not be running when the .msi is installed; otherwise, the ActiveX will not be updated). Installing the ActiveX using this msi will not necessarily change the version number you see under Manage Add-ons in the browser; but if you use this msi, you will have the latest ActiveX installed on your computer, located under C:\Program Files (x86)\NetDocuments.

2. Your system administrator may install the newest ActiveX for users at your organization. This can be done at any time prior to November 7, 2013.

3. Wait until you are prompted on the login page beginning on the evening of November 7, 2013 when the new ActiveX will be required. You will need local Window Admin rights on your computer to install this add-on.   Click Yes when prompted and the new ActiveX will be installed.

NOTE: Here's how to uninstall the ActiveX if you need to completely remove it. 

To test your ActiveX installation, we have setup a server that you can use to verify it.

Set your host file to and this will put you on Server 1.   To change your host file, go to All Programs, Accessories and right click on Notepad and select Run as Administrator.  After it opens, Select File Open and change the document type to All files.  Then go to Windows > System32 > drivers > etc and select the file named hosts.  Go to the bottom of the page and enter the following on a line by itself.  Remember you will need to remove this line of text after you do your tests.   

If after you install the ActiveX, and login, it prompts you to install the ActiveX, then your current install is not working correctly.  This server reflects what all servers will act like after 11:59 PM Eastern on November 7, 2013. 

If you have questions, please contact


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