Chrome version 63.0.3239.84 breaks ndOneClick once the browser has been reset.

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Created:
Updated:

Problem:

You are repeatedly prompted with the following action when using NetDocuments in Chrome despite accepting the changes and clicking to remember the choice each time. 

You are running Chrome version 63.0.3239.84 (or minor point revisions close to this)

Cause:

Chrome version 63.0.3239.84 has a bug that prevents writing entries to a specific area of one of it's configuration files when it is empty. This can be empty after a browser reset. 

It is discussed here. https://bugs.chromium.org/p/chromium/issues/detail?id=788431#c28

This issue has been resolved in the latest dev builds of Chrome and we are waiting for this to be released.

Work around: You can manually fix this issue in Chrome until the update from Google is released. 

1. Close Chrome completely, you may need to check Task Manager to ensure it is not running. 

2. Browse to %localappdata%\Google\Chrome\User Data\Default\ and open the Preferences file.  

Please note the file has no extension, it will prompt you to choose an appropriate program to open it with and Notepad is fine for this. 

3. Search for excluded_schemes by clicking CTRL + F or using the Edit, Find menu.

You should find an entry as follows;

replace the line 

"protocol_handler":{"excluded_schemes":{}}

with

"protocol_handler":{"excluded_schemes":{"nd":false}}

being careful to keep it between the two commas and not making any other changes to the file. 

Save the file. 

Restart Chrome and test that you are no longer prompted when clicking on files in NetDocuments.

 

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