Why don’t I see the sync overlay icon on content that has been synced?

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  • OS: Windows
  • Browser: N/A
  • Office: N/A
  • Product: ndSync

ndSync adds two overlay icons (the blue circle with a checkbox and red circle with a line) to your computer. However, If you are using ndSync for Windows, Windows supports a limited number of these overlay icons. Other file syncing applications, and certain other types of applications, add their own overlay icons. These overlay icons are listed alphabetically in your registry settings, and only the first 11 can be accessed by Windows. Therefore, if you have installed other applications that use their own overlay icons, they may be listed alphabetically ahead of the ndSync overlay icons and therefore the ndSync overlay icons will be ignored.

Here is one way to find out, and potentially fix the problem, if you have access to your registry settings and can change them. Note that because this suggestion involves changes to your registry settings, which is potentially dangerous, contact your IT Department before making these changes.  

First, open your registry settings (type “regedit” in the Windows search box). Then navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\ShellIconOverlayIdentifiers. There you will see listed the two registry settings that correspond to the ndSync overlay icons:  NdSyncNotSynchronized and NdSyncSynchronized. 

If you see additional settings there that are listed before the ndSync overlay icons, that is likely the cause, especially if ndSync is later than 11 in the list of settings. You need to reorder the ndSync overlay icons so that appear at the top of the list, or at least in the first 11. Right-click on each ndSync registry setting, select “Rename” and then add a few spaces to the beginning of the name of each registry setting. That will cause the settings to appear higher in the list alphabetically. Close the registry settings and navigate back to the same location to ensure that the ndSync registry settings are at the top 11. Many vendors that use overlay icons pad the names with several spaces, so you may need to add a few more spaces than you think.

Here is an example of what is might look like after making this change:

overlay_icons.png

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