ND Save to... in Outlook 2010 is grayed out

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Symptom:

The ndOffice buttons in the Outlook home Ribbon will be grayed out.

outlook_rib.png

The netdocuments Outlook add-in is still loaded and you can use other ndOffice functions in popped out windows.

This issue has been associated with Windows 10 and Windows 7 PC's.

Resolution:

1. Create a Backup of the PC's Registry first.

2. Locate a registry key called: (HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}\TypeLib with a Version value = 9.6.

3. Delete Version=9.6.

4. Close the registry and restart Outlook. The issue should now be resolved.

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